Technical Enablement Manager - London
Technical Enablement Manager - London
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Job Description
We are seeking a Technical Enablement Manager to join our team in London. This role is pivotal in establishing what great looks like on the technical side of our Partners integrations. The Technical Enablement Manager will ensure our Tech Delivery teamcomprising Presales and Solution Engineershas the resources frameworks and tooling needed to execute complex integrations efficiently and effectively.
Key Responsibilities:
Technical Delivery Ownership: Manage Technical Delivery as a product focusing on improving efficiency and quality of our Partner integrations through knowledge management data tooling and automation.
Collaboration: Work closely with Presales by understanding customer requirements and designing scalable payment solutions for our Partners. Work closely with our Solution Engineering team to build the right frameworks to support partners technical integration projects with a focus on enhancing and improving these processes.
Process Optimization: Identify opportunities for process optimization enhance documentation and strengthen knowledge management practices.
Tools & Technology Enablement: Implement and support technology tools that streamline tech delivery processes and enhance team efficiency
Training Programs: Design and deliver training to upskill the Delivery team ensuring high performance and client satisfaction.
Performance Management: Collaborate with the Analytics team to establish performance metrics and reporting systems using datadriven insights for continuous improvement.
Culture of Excellence: Foster a culture of excellence within the Global Delivery team driving exceptional client outcomes and strengthening relationships.
This role offers the opportunity to significantly impact the growth of the Wise Platform by developing knowledgesharing frameworks that enhance the efficiency and success of complex project deliveries. If you are passionate about driving process improvements and empowering teams to deliver exceptional results this is the perfect fit for you.
Qualifications :
Qualifications & Experience:
5 years in a technical enablement Presales Solution Engineering role preferably in fintech banking or technology sectors.
Proven experience with crossfunctional teams to optimize technical project delivery and knowledgesharing processes.
Handson experience in developing frameworks creating technical documentation and managing training programs.
Familiarity with performance management reporting and analytics to drive improvements in project .
Experience with API and/or SWIFTbased payment integrations and understanding of complex banking systems.
Proficiency in knowledge management tools (e.g. Confluence Jira) and collaboration platforms.
Excellent communication and organizational skills with a proactive approach to problemsolving.
Additional Information :
Some of our benefits:
RSUs in a growing company
An annual selfdevelopment budget
Annual Summer Days festival
Pet friendly offices
Lots of fun group activities like yoga running and boardgame nights
A paid 6week sabbatical leave after four years
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
