BDC Customer Service Specialist
BDC Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were expanding our team at the Business Development Center (BDC) of The C. Harper Auto Group and are looking for a dedicated Customer Service Specialist to help elevate our customer experience. If youre passionate about providing exceptional service and thrive in a fastpaced environment this role is perfect for you!
About the Role: In this role youll be the first point of contact for our customers handling inbound inquiries and scheduling service appointments for our multiple dealership locations. Your ability to engage with customers in a friendly and professional manner is key to ensuring a premium experience.
Why Youll Love Working Here:
- Competitive Pay: Starting at $17/hourabove industry standards!
- Healthcare Benefits: Full medical dental and vision coverage including a nocost option for medical insurance.
- 401(k) with Company Contribution: Secure your financial future with our annual company match.
- Paid Time Off: Enjoy prorated PTO starting from your 91st day of employment.
- Disability & Life Insurance: Shortterm disability and life insurance provided at no cost with options to buy up through Aflac and American Fidelity.
- Career Growth: Were a familyowned business with over 40 years in the industry offering numerous opportunities for career advancement.
What Youll Do:
- Handle Inquiries: Manage 80150 inbound calls per day ensuring each customer feels valued and their questions are answered accurately.
- Schedule Appointments: Coordinate service appointments across all our dealership locations matching customer needs with availability.
- Data Entry: Efficiently enter and manage customer information in databases to support seamless operations.
- PostService FollowUp: Gather feedback through postservice surveys to continually improve customer satisfaction.
- Collaborate & Grow: Work closely with our team participate in training programs and contribute to our continuous improvement efforts.
What Were Looking For:
- Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
- TechSavvy: Proficient in Microsoft Office and Google Suite. Experience with CRM software is preferred but well provide training.
- Organized & DetailOriented: Strong time management and organizational skills with attention to detail in customer interactions and data entry.
- Team Player with Initiative: Ability to work independently while also collaborating effectively with a dynamic team.
- Call Center Experience: Prior experience in a call center environment is a plus.
Who We Are: C. Harper Auto Group represents top automotive brands like Chevy Buick GMC Cadillac Ford Chrysler Dodge Jeep Ram KIA and Honda. As a familyowned business for over 41 years we prioritize values of honesty integrity loyalty and charity. Our supportive inclusive culture fosters growth and development for both our customers and employees.
Equal Opportunity Employer: C. Harper Auto Group is committed to diversity and equal opportunities. We do not tolerate discrimination or harassment based on race color religion age sex national origin disability veteran status sexual orientation gender identity or any other protected characteristic.
This is an exciting opportunity to become a vital part of a thriving team. If youre ready to take your customer service skills to the next level wed love to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
