Account Executive
Account Executive
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
Join our team for the opportunity to:
Work with smart passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
About the team
The Account Executive team is part of the Sales Team at Gorgias the leading conversational AI platform built for eCommerce. We help brands drive sales and resolve support inquiries seamlessly.
This is not your typical AE rolewere hiring our first GTM hire to build our our German Market. You will play a foundational role in launching and proving success in the German market. This means you wont have onboarding support or marketing resources right awayyou will build the foundation and win our first customers.
If youve successfully opened a market in Germany before thrive in ambiguous highgrowth environments and are excited about building something from scratch this is the opportunity for you.
You will be joining a team of highperforming AEs with a proven track record of successcurrently ranked in the top 10 of sales organizations according to RepVue!
What Youll Do
As our first AE for the German Market you will be responsible for landing our first customers and proving market fit. This means taking full ownership of the endtoend sales process while also building the foundations for longterm success.
Own the full sales cycle from prospecting and discovery to closing deals.
Work without extensive supportyou wont have localized onboarding CS or marketing at first. Instead youll create the processes that future hires will follow.
Educate prospectsyou will be the face of Gorgias in Germany explaining everything from our platform to pricing integrations and support.
Handle postsales challengesyou may need to help onboard early customers provide product guidance and even assist with retention efforts until we build out more resources.
Collaborate with Partnershipswork closely with the Partner Manager sourcing inbound leads and strategize how to maximize opportunities.
Proactively identify and solve problemswhether its documentation gaps process inefficiencies or localization challenges youll suggest improvements and help shape the GTM strategy.
This is a highimpact highautonomy rolewe need someone who can figure things out not someone who needs a playbook.
Who You Are
23 years of experience opening a new market (bonus points if its Germany) in a closing sales role (AE Business Development or similar).
A proactive doeryou thrive without handholding find solutions and take ownership of your success.
Proven ability to sell without a full support structureyouve successfully worked in an earlystage GTM role where resources were limited.
Techsavvyyou understand SaaS eCommerce and AI solutions and can act as a trusted consultant to customers.
Fluent in both German and English (written & spoken).
Comfortable handling presales and postsales tasksyoull wear multiple hats from selling to onboarding and retention.
Strong ability to identify trends suggest process improvements and adapt quickly as we scale.
Growth mindsetyou see challenges as opportunities and believe that building something new is part of the job not an extra burden.
Nice to Have
Experience with SaaS or eCommerce sales.
Proven ability to prospect and develop a pipeline from scratch.
Experience working in a fastscaling international environment.
Perks & Benefits
MacBook Pro
Personal credit card to buy lunches (youll have your own Gorgias credit card)
We provide private health insuranceand retirement pension
Work from home stipend (working from home should feel breezy)
Annual learning stipend (includes bookscourses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! Hereis the photo album from our last company retreat in Mexico in 2022 when we were a total of 200 people!
Diversity & Inclusion at GorgiasWe celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Compensation Range: 56K 62K
Required Experience:
IC
Employment Type
Full-Time
