Technical Communications Specialist
Technical Communications Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Kickstart your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
Were part of Super Group the NYSElisted digital gaming company behind some of the worlds leading Sports and iGaming brands.
At DGC we have over 130 talented employees around the world who all share some common traits: integrity a thirst to succeed a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience secondtonone for our customers. Our focus is on the customer and we foster loyalty by creating a superior gaming experience powered by datadriven insights.
Who were looking for
Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DGC every day is actionpacked and we expect you to bring your Agame. In return youll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a gamechanger Supercharge your career with us and be part of something extraordinary.
Why we need you
Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.
As a Technical Communications Specialist youll be supporting the delivery of communications via multiple channels including website SMS push notification and email. This will help us excel at ensuring we are always progressing with priority items and communication deliverables within the marketing space to stay ahead of the game.
What youll be doing
As part of your role your responsibilities will include:
Own the communications technical roadmap providing Director Retention Marketing with strategy to fill gaps and seize opportunity.
Setup manage quality control processes and execute daily content across all marketing channels including website SMS push notifications (native and browser) and particularly email to promote Casino wagering retention or other required Retention metrics.
The successful candidate will use communication tools Salesforce SendGrid internal CMS tools and segmentation / targeting criteria to provide customers with tailored real and relevant communications across multiple platforms.
This role will report into the Director Retention Marketing and work closely with Retention Specialists Communications Specialists and Content Marketers. They will also work with other teams such as Data Creative Studio Product and external teams (Salesforce) to push the boundaries in delivering the most versatile strategy using new technologies.
Responsible for developing sufficient reporting for comms channels including Baseline Report (Deliverability Placement Engagement rate) trends domain/IP reputation weekly recaps.
Full responsibility of casino communications and quality control process.
Experience working with CMS and particularly communication systems. For example Salesforce ensuring that casino communications across mobile / browser and desktop platforms are executed and presenting/rendering correctly.
Ensure email push inbox content is correct timed according to events and rendering correctly across all customer devices and platforms.
Execute retentionmarketing communication tasks and enhance/develop with external parties such as Salesforce and internal Teams such as Business Intelligence and Data Science.
Utilizing Salesforce and becoming an expert whilst upskilling the Retention Marketing team. Organizing Certification Days and providing costs for signoff.
Reviewing delivery rates of emails and unsubscribe rates.
IP credibility Responsible for consistently reviewing and ensuring that both Marketing and Transactional IPs have a high credibility so trust and inbox placement are to the required levels.
High attention to detail with regard to generating of campaigns and delivery of communications to customers.
Work closely with Design and Brand to ensure consistency delivery and as per set ToV and global guidelines.
Liaise with Retention Specialists and Communication Specialists around initiatives and campaigns being executed.
Plan and execute the data / targeting element of casino/sports offers based on specific customer segmentation behaviors and gameplay.
Drive traffic back to the site / mobile device through the of web content push notification and SMS campaigns based on the above customer segmentation and casino offering.
Consistently enhance campaign performance by continuously communication optimizing strategies and journeys on an ongoing basis.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills youll bring to the table
The necessary skills that we require for this role include:
Bachelors degree in marketing or closely related field.
Previous experience in a technical communications role.
Experience working with Salesforce CMS Systems.
Experience working with Salesforce Marketing Cloud
In depth technical knowledge of systems and processes.
Interest in casino products and marketing communications and best practice.
Interest in marketing research and development of new technology/practices.
Proficiency in driving processes and detail oriented.
Proficient in MS Outlook MS Word and MS Excel.
Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively
Exceptional attention to detail ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities maintaining effectiveness in dynamic situations
Flexibility on working hours (i.e. might be required to be available for collaboration with USA based team members/stakeholders)
Desirable skills youve got up your sleeve
It would be great if you also have some of the following skills:
Previous experience in the online gaming or casino industry with an understanding of player behaviour.
Experience working with Salesforce Data Cloud
Our values are nonnegotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation
What youll get back
We offer a great variety of personal and professional benefits to help you thrive at DGC and Super Group. This includes:
Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Subsidised Medical Aid and GAP Cover.
Insurance Benefits (including Group Life and Income Continuation Benefit).
Funeral Fund & Funeral Fund Top Up.
Subsidised Retirement Annuities.
Be part of that Superclass feeling.
At Super Group diversity is part of our DNA. With teams across 22 countries 85 nationalities and 30 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.
Its all about putting your experience first and ensuring honesty and fairness in all we do.
Here your growth is supported and your contributions valued.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.
To view all current vacancies please visit our website www.digitalgamingcorp
Should you not hear from us within 2 weeks please deem your application as unsuccessful.
The perfect place to work play and grow!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
