Reservations Team Leader
Reservations Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is an exciting opportunity to join our friendly and passionate Reservations team!
Youll be managing reservations for Pullman Novotel and Ibis at Sydney Olympic Park where no two days are the same. Reporting to the Reservations Manager the Reservations Team Leader plays a key role as one of the first points of contact for our guests.
Our Reservations Sales Agents:
Accurately and efficiently receive and process guest reservations
Communicate with our guests via phone and email
Consistently provide professional and friendly service
Recommend property facilities and assist guests with information and special requests
Take initiative to respond in a timely manner to all guest relations concerns or escalate concerns where required to the relevant department/manager
Support the Reservations Manager with onboarding and training of new team members
Drive Hotel Brand Standards as well as LQA Premium & Upscale Standards within the team
Assist the Groups team with loading reservations managing rooming lists and preparing quotations when required
Demonstrate strong timemanagement skills to ensure highpriority tasks are actioned promptly by the team
Qualifications :
To be successful in this role you will have:
- Availability to work a rotating roster including Saturdays when required.
- Demonstrate a high level of attention to detail and accuracy.
- A genuine desire to provide exceptional service.
- Excellent verbal and written communication skills.
- Experience in a similar or customer service based role is highly desired.
- Knowledge of Opera Cloud Sevenrooms and RESAweb preferred
Additional Information :
At Accor creating exceptional guest experiences is an obsession. Everything we do we do to ensure our guests Feel Welcome and Feel Valued. With over 4000 properties across 90 countries we are a true international brand.
Pullman Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW being home to major sporting music and entertainment events. We offer exceptional opportunities for career development across muchloved brands ranging from renowned fivestar luxury hotels to economy lodgings.
Interested Wed love to hear your story.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
