Insights ServiceNow Futures Director
Insights ServiceNow Futures Director
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Job Description
We are seeking an experienced technology futurist to join our Innovation Office.
As one of the worlds leading enterprise AI platforms and with more than 85 of the Fortune 500 as customers how we imagine and build for the future of work matters.
This firstofitskind role within ServiceNow will focus on indepth foresight research and scenario development that helps bridge the gap between emerging technologies and their escalating impact on how our businesses our economy and our society operate and evolve. The strategic foresight you will actively shape our customers understanding of AIfirst business transformation.
As Director of ServiceNow Futures you will be a researchdriven strategic advisor and communicator. Excelling across this spectrum will require the following;
- A naturally creative and visionary mindset comfortable with challenging orthodoxies and fluent in the sociotechnical dynamics of technology and business.
- A disciplined humancentered researcher and formally trained practitioner of strategic foresight & futures methodologies/frameworks STEEP informed trend & driver analysis forecasting participatory research systems mapping scenario planning & development back casting and wind tunneling.
- A compelling writer and storyteller able to distill complexity and mess into meaningful insights and strategies for Clevel executives innovation leaders and customers.
- A disciplined leader grounded by experience driving agendas and change within large organizations and able to speak fluently to the organizational value of Strategic Foresight.
- A highly collaborative and approachable style able to work effectively with personas across the enterprise and the technical/nontechnical spectrum.
Ultimately we are looking for a leader who is interested in helping to build a new organizational capability and muscle within the Innovation Office at ServiceNow and who is excited to leverage our platform and market position in service of our mission to make the world work better for everyone.
Responsibilities:
Futures Research:
Develop a futurefocused research plan/program aligned with innovation leadership priorities.
Manage mutistakeholder foresight research process from scanning through to scenario and strategy development.
Conduct indepth primary and secondary research on trends related to the technology industry or persona of focus. This includes direct engagement with customers executives and industry experts in technology manufacturing financial services healthcare hospitality and beyond.
Explore how the intelligent enterprise of the future may evolve as well as the technological stack on which it is built.
Collaborate with the team to bring foresight scenarios to life using rich narrative visual illustration design fiction and where possible technical prototypes.
Publishing & Thought Leadership:
Develop and align an editorial calendar that flows directly from the research program and Innovation Office priorities.
Author thought leadership content including forecasting reports executive briefings and articles that help to effectively disseminate insights internally at ServiceNow helping to drive deeper engagement with the Innovation Office and externally with our customers helping to position ServiceNow as a thought leader.
Customer & Stakeholder Engagement:
Present to internal teams and customers to inform strategic decisions about business strategy development technology and resource investments.
Collaborate with marketing and innovation teams to amplify thought leadership through content marketing vehicles events webinars and media opportunities.
Scaling Futures & Best Practices:
Guide and mentor Innovation Officers Innovation Engineers and colleagues in futures and scenario planning methodologies.
Contribute to the development of internal frameworks and methodologies for research forecasting and strategic analysis.
Empower account and customerfacing teams to help customers lead AIfirst business transformation on the platform.
Qualifications :
Required Qualifications:
. Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
Proven expertise in futures research strategic foresight scenario planning and market analysis.
Experience working with Clevel executives and technology leaders.
Ability to synthesize complex technology and business trends into clear actionable insights.
Exceptional writing storytelling and communication skillsable to create compelling research reports and present findings persuasively.
Firm grasp of AI automation emerging technologies and their impact on business strategy (technical depth is a plus but this is not a technologist role).
A background in enterprise software research firms or think tanks is preferred.
Experience leading and conducting primary and secondary research including executive interviews and market trend analysis.
Preferred Experience:
Graduatelevel training in Futures/Strategic Foresight
Experience in leading futurist firms corporate futurism roles or forecasting organizations.
Familiarity with business transformation methodologies digital strategy and AIfirst innovation frameworks.
Experience presenting to business executives and leaders at customer sites and industry events leading workshops.
A related body of published research thought leadership or industry reports related to innovation digital or business transformation.
A passion for challenging conventional thinking and shaping the future of business and technology
Comfortable working in fastpaced dynamic highly strategic environments with global teams.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
