Night Manager
Night Manager
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Job Description
Were on the lookout for a confident and capable Night Manager to take the reins after dark and lead our Front Office team through the overnight shift.
Youll be the face of the hotel overnightresponsible for the safety security and seamless operation of the property during the twilight hours. From late checkins to early risers youll deliver a guest experience thats warm welcoming and always one step ahead. Youll oversee nightly audits and reporting manage guest requests with confidence and care support your team and work closely with other departments to ensure everything is set for the day ahead.
Main Responsibilities:
- Ensure accurate reports are prepared by supervising night audit procedures and reconciling daily transactions for management review.
- Manage late arrivals and early morning departures to ensure a smooth checkin and checkout process.
- Exceed guest expectations by promptly resolving overnight issues to ensure a positive experience.
- Collaborate with Food & Beverage establishments to maintain a cohesive and exceptional guest experience throughout the property during the late hours.
- Serve as the primary first aid responder during shifts providing immediate medical attention to guests or staff in need. Maintain a calm and professional demeanour while administering first aid and coordinating further medical assistance if required.
Qualifications :
- Supervisory or management experience in Hotel Front Office operations or related hospitality roles is preferred but optional.
- Strong understanding of front office systems (Opera Cloud) and proficient in night audit procedures demonstrating accuracy in reconciling financial transactions.
- A natural leader with great communication and problemsolving skills.
- Ability to adapt to overnight shifts and handle diverse responsibilities as management requires.
- Must have valid Australian Working Rights.
Additional Information :
HYDE Melbourne Place is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon jobrelated factors such as ability work quality suitability experience and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
