Quality Manager
Quality Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Full-Time Maryborough QLD SCHADS Level 6.1 6.3 Salary Packaging Penalties Super
Do you aspire to create meaningful change in your community while leading organisational excellence
Community Lifestyles Agency Inc. (CLA) invites you to join our team as a Quality Manager. In this role youll be instrumental in shaping our services fostering a culture of continuous improvement and ensuring compliance with industry best practices and legislative requirements.
About Us
Community Lifestyles Agency Inc. is a non-profit organisation based in the Fraser Coast Queensland. We operate on the belief that every individual has the right to a quality lifestyle as an integral part of their community. CLA delivers impactful services that empower individuals and enhance community integration.
Your Role
As the Quality Manager youll oversee key operational areas:
Training Management: Develop and deliver comprehensive training programs to enhance staff capabilities and compliance.
Compliance Management: Ensure strict adherence to regulatory and legislative requirements.
Quality Management: Develop implement and sustain a robust Quality Management System.
Workplace Health and Safety (WHS): Lead initiatives to maintain and improve workplace safety.
Technology and Administration: Oversee IT systems streamline processes and implement new technologies.
Strategic Projects: Drive organisational objectives aligned with CLAs Strategic Plan.
Staff Support: Foster staff engagement provide support to enhance productivity and
On-Call Responsibilities: Participate in a rotational on-call system to address urgent matters and ensure continuity of care and service delivery.
Key Responsibilities
Strategic Direction:
Implement CLAs strategic goals and align departmental processes with the organisational vision.
Develop operational procedures and systems that promote long-term organisational success.
Prepare present and manage budgets ensuring financial efficiency.
Lead strategic planning risk management and compliance monitoring.
Training Management:
Identify training needs across the organisation and design tailored learning programs.
Facilitate engaging and interactive training sessions for staff at all levels.
Develop and implement training materials aligned with organisational and legislative standards.
Evaluate training outcomes to ensure effectiveness and continuous improvement.
Promote a culture of professional development and learning.
Compliance Management:
Maintain a regulatory compliance register to ensure all legislative requirements are met.
Lead the organisations adherence to NDIS WHS and other relevant standards.
Collaborate with internal and external stakeholders to maintain compliance and accreditation.
Monitor and update policies and procedures to meet evolving regulatory requirements.
Facilitate internal and external audits ensuring organisational readiness and excellence.
Quality Management:
Design and maintain a Quality Management System aligned with NDIS standards.
Conduct internal audits and manage external audit processes.
Establish a culture of continuous improvement and evidence-based practices.
Ensure all organisational policies and procedures are current effective and user-friendly.
Workplace Health and Safety (WHS):
Lead the development of WHS systems to achieve best-practice standards.
Maintain a register of incidents and injuries and proactively address emerging risks.
Drive staff awareness of workplace safety and wellbeing.
Technology and Administration:
Manage IT assets ensuring effective system setup allocation and troubleshooting.
Identify and implement productivity-enhancing technological solutions.
Oversee compliance with IT systems and data security requirements.
Staff Support:
Provide mentorship and guidance and conduct competencies with staff to foster their professional growth.
Ensure effective onboarding processes for new employees fostering a welcoming and supportive environment.
On-Call Responsibilities:
Participate in a rotational on-call system to address urgent operational or client-related matters.
Ensure timely resolution of issues during on-call shifts to maintain continuity of service.
Provide leadership and guidance to staff during emergencies or critical situations.
About You
Essential Qualifications:
A Bachelors degree in Compliance Management Training Management or a related field (or a Diploma with significant relevant experience).
Minimum of 5 years of experience in a quality management role
Certificate IV in Workplace Health and Safety. (highly desirable)
Experience & Skills:
Substantial experience in training and compliance management preferably within a community or disability services setting.
In-depth knowledge of legislative and regulatory frameworks (e.g. NDIS WHS Fair Work Act).
Proven track record in developing and delivering effective training programs.
Expertise in managing compliance systems and leading audit processes.
Proficiency in project management and implementing quality systems.
Extensive knowledge of quality control systems policies and procedures.
Strong leadership and team management skills.
Excellent communication problem-solving and analytical skills.
Exceptional attention to detail and strong organisational skills.
Ability to work effectively under pressure and meet deadlines.
Personal Attributes:
Strategic mindset with the ability to balance high-level vision and operational detail.
Exceptional interpersonal verbal and written communication skills.
Proven ability to foster collaboration and motivate teams.
Commitment to diversity inclusion and continuous improvement.
Why Join CLA
Impact: Be a part of an organisation that makes a tangible difference in peoples lives.
Development: Enjoy opportunities for professional growth and learning.
Culture: Work in a supportive inclusive and team-oriented environment.
Any questions or enquiries please contact the Human Resources team onor email:
Applicants are encouraged to apply as soon as possible as applications will be reviewed prior to the closing date 30/06/2025 and as such the closing date for this position is subject to change if we find the right person earlier.
Required Experience:
Manager
Employment Type
Full-Time
