Senior Student Affairs Case Manager

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Job Posting Date:

Application Deadline:

Salary Information:

Department:

Job Description:

Madison Colleges Dean of Students Office (DOSO) is seeking a Senior Student Affairs Case Manager to lead coordinate and manage various highly confidential responsibilities activities and projects. This role requires independent judgment and discretion while supporting the core functions of the Dean of Students Office (DOSO) including Student Concerns & Complaints Student Conduct Harassment/Discrimination Title IX & Sexual Misconduct Behavioral Intervention and Prevention/Awareness Programming and Training.

This position plays a key role in supporting DOSO programming that fosters student success retention and completion. Senior Student Affairs Case Manager assists with departmental goal setting retrieving organizing and analyzing data for reporting and unit planning and identifying holistic student and business needs. The role also involves making and implementing recommendations that positively impact students the department and the college community. Additionally the Case Manager will assist with onboarding training coaching and assigning tasks to department staff including student employees.

Providing culturally responsive student services the Senior Student Affairs Case Manager will address the complex academic social emotional cognitive and behavioral health needs of students and facilitate referrals to college and communitybased programs. This role will also serve as a functional expert and consultant for assigned schools departments and college employees including staff faculty and managers.

The ideal candidate will have strong organizational computer and conflict management skills the ability to work independently and the capacity to engage effectively with a diverse internal and external college community. Maintaining strict confidentiality and handling sensitive information with tact and diplomacy are essential.

This position reports to the Dean of Students Office leadership currently the Manager of DOSO and Disability Resource Services (DRS).

This is a yearround 52week) position with standard business hours of Monday through Friday 8:00am 4:30pm. Occasional evening and weekend work may be required but is not typical. This position has the option to perform work remotely with the expectation for in office work three 3 days a week. Subject to change per Madison College policy.

Madison College offers an excellent benefits package including vacation holidays health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).

Madison Colleges dedication to promoting equity inclusion and diversity is reflected in our Mission Vision and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world identify challenges and to discover design and deliver solutions. We value the ability to serve students from a broad range of cultural heritages socioeconomic backgrounds genders abilities and orientations. Therefore we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison Collegeit is the foundation of what we are striving to do. Come be part of our great team!

This position will be open until filled with a first consideration date of April 12025 at 11:59 pm. After this date the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents 3

• Resume
• Cover Letter
• Response to Supplemental questions

SUPPLEMENTAL QUESTIONS:

As a requirement of this application please submit a MS Word or PDF document answering the following two supplementary essay questions below. Limit your answers to no more than 1 page each question.

• Describe your experience engaging with a diverse student body and/or workforce.
• How do you see this position impacting students and employees with varying beliefs behaviors and backgrounds

*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Essential Responsibilities:

Leadership and Coordination:

• Serves as a lead in coordinating scheduling and directing some work of department staff Dean of Students Office events workshops and activities; Fosters a healthy and inclusive team and office environment.
• Maintains ongoing communication with School Deans Associate Deans other management staff and faculty to address studentrelated issues concerns and complaints.
• Utilizes retention conduct and complaint data to recommend prevention/awareness activities interventions and support services.

Assessment Intervention Counsel and Case Management:

• Assesses and responds to complex student concerns and complaints against a college system process department or employee by analyzing and prioritizing cases issuing interim actions consulting counseling and providing recommendations to the Dean of Students or designee.
• Provides comprehensive assessments case planning and management of an array of student issues and concerns informed by evidencebased practices
• Assists in responding to acute mental health emergencies and crisis situations; Conducts student risk assessments (harm towards self or others) under supervision.
• Counsels and consults with college community members (students and college employees) regarding multifaceted student concerns such as interpersonal conflicts crises behavioral and mental health concerns; Takes appropriate action to resolve issues with students faculty and staff.
• Serves on the Behavioral Intervention Team (BIT) and Title IX coordination team; engages in behaviorally based assessments of students to identify and mitigate barriers to personal and academic success recommends options to best address student behavioral concerns; assists in the development and maintenance of reporting protocols and processes to proactively identify and engage in early intervention in support of student success.
• Provides solutionfocus direct services to address a wide range of inter/intrapersonal social emotional psychological behavioral health and developmental needs of Madison Colleges diverse student population.

Student Conduct and Civil Rights Investigation and Adjudication:

• Counsels students and college employees regarding Student Code of Conduct issues formal and informal conflict resolution strategies and judiciary affairs.

• Conducts investigations into charges of student misconduct (e.g. Student Conduct Code Title IX Discrimination); creates an investigative plan conducts interviews with involved parties makes credibility assessments prepares and presents summaries of investigations and appropriate supporting documents and communicates with the parties while protecting the neutrality integrity and privacy of the investigation. Acts as an impartial and unbiased party in the investigation and provides detailed reports summarizing the investigation.
• Serves on formal student conduct administrative decisionmaking body and Civil Rights Advisor.

Education Programming and Communications:

• Develops and facilitates activities that support the DOSO core functions including Student Concerns & Complaints Behavioral Intervention Student Conduct Harassment/Discrimination Title IX & Sexual Misconduct and Prevention/Awareness programming and training.
• Develops and facilitates compliancerelated training for the college community in the areas of Title IX regulations Clery Act State higher education laws drugfree schools sexual harassment equity and cultural awareness.
• Develops and delivers education and training for faculty staff and students to showcase DOSO resources such as information about health wellness and safety procedures/activities; promotes a positive campus culture/climate and encourages personal responsibility and awareness of the Student Code of Conduct.
• Develops and maintains website and intranet content.

Policy Procedure and Process Improvement:

• Assists in creating and maintaining policies procedures and protocols.
• Participates in the development and of annual strategic plan objectives.
• Manages and updates Maxient system configurations. Maintains official conduct records in accordance with institutional policy and relevant laws utilizing the Maxient Network.

Knowledge Skills & Abilities:

• Skill in communicating effectively and professionally both orally and in writing.
• Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
• Demonstrated ability to provide effective leadership coaching and supporting staff and colleagues in a collaborative and teambased environment; uses appropriate interpersonal skills to reduce tension resolve conflicts and diffuse disagreements; exhibits selfconfidence and initiative; manages change within the workplace to improve efficiencies; Interacts with others in a way that inspires trust confidence and integrity.
• Ability to consult and counsel others in a culturally responsive manner; Effectively assess and manage crisis and conflict situations; conduct risk assessments. Identifies and understands issues and problems and using effective approaches to develop appropriate solutions; Analyzes situations by gathering and organizing information; assesses cause and effect relationships and recommends potential resolutions. Ability to work independently and to proactively solve problems and improve processes.
• Demonstrated Knowledge and understanding of jobrelated laws/regulations and organizational policies procedures and systems. Ability to interpret and apply applicable laws rules regulations policies and procedures. Knowledgeable in equity and inclusion principles and practices.
• Maintains an open mind; performs a wide variety of tasks makes decisions under pressure and changes focus as demands change; transitions smoothly from one task to another as stakeholder demands change; Effectively manages ones time to ensure work is completed effectively; coordinates own time in conjunction with others to avoid conflicts; leverages available resources to maximum efficiency
• Knowledge of and ability to learn and use advanced features of software such as Microsoft Office Maxient PeopleSoft Student Administration System Navigate Student Success Platform CRM Workday and Cognos. Ability to learn and retain new information systems and processes.

Minimum Requirements:

• Bachelors Degree with emphasis in Student Affairs Counseling Social Work Psychology or related field or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
• Five 5 years of professional experience directly related to Student Affairs/Student Services with two 2 years working in Dean of Students Office Conduct Behavior Intervention Student Housing or related department.

Madison College does not offer H1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues please contact us at the Talent Acquisition email or HR hotline.

To ensure that emails from us regarding your application do not go to your spam folder please add the @madisoncollege domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race color national origin sex disability or age in employment admissions or its programs or activities. Madison College offers degrees diplomas apprenticeships and certificates in Architecture & Engineering; Arts Design & Humanities; Business; Construction Manufacturing & Maintenance; Culinary Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law Protective & Human Services; Science Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office atorExt. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the colleges nondiscrimination policies: Lisa Muchka Director Civil Rights and Compliance 1701 Wright Street Madison WI.5221