Operations Performance - VIE - Barcelone

This year marks 10 years since we launched the idea that it is possible to simplify our customers lives by offering an innovative solution that allows them to easily subscribe to manage and switch all types of contracts via a unique and intuitive platform.

In the meantime we have supported more than 1.5 million customers in France Spain and Italy while investing in new verticals positioning ourselves as a highly efficient innovative and competitive scaleup in a rapidly growing market.

With over 900 employees spread across 3 locations we are consolidating our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence innovation and real impact.

Were a tightknit group of driven individuals who believe in learning by doing and fostering continuous growth.

As part of the FR Operations Management team your mission is to distill a vision for operations that aligns with the companys business plan and develop a resilient system performing at its maximal potential.
We thrive on open honest feedback because we see mistakes as stepping stones to innovation. Within our team every project is a chance to refine our processes and deliver outstanding results.

If you flourish in an environment where collaboration ownership and continuous improvement are at the forefront youll fit right in here.

Your Key Responsibilities :

Lead and Execute:Take ownership of projects from concept to completion ensuring timely and highquality deliverables.

Collaborate CrossFunctionally: Work closely with stakeholdersproduct data sales teams other operations teams and othersto align efforts and maximize impact.

Innovate and Iterate: Proactively seek improvements test new ideas and share learnings to help the team evolve.

Mentor and Learn: Provide constructive feedback to peers embrace growth opportunities and encourage a culture of continuous development.

Embody: You will own the entire performance of a specific business line from driving sales and upholding quality to boosting customer satisfaction and fostering sustainable growth.

Your manager :

Youll work under the guidance of the B2B2C Operations Lead Quentin and the FR Head of Operations Jacques who will provide oversight and support as you drive meaningful outcomes in your role.

What Were Looking For :

• Experience: You have a minimum of 1 year of experience in operations project management consulting or a related field where youve developed strong problemsolving skills and the ability to drive impact.

• Growth & Resilience: You see challenges as opportunities bounce back from setbacks stronger and embrace continuous learning.

• ActionOriented: You transform ideas into tangible outcomes and consistently meet (or beat) deadlines.

• Team Player: You thrive in a collaborative environment value diverse perspectives and contribute positively to team dynamics.

• First Principles Mindset: You break down problems to their root causes seeking truth without compromise avoiding bias or external influence.

• Analytical: You leverage data to monitor performance assess priorities and weigh pros and cons of potential projects.

• Commitment: You understand that operational excellence requires flexibility reliability and a handson mindset.

• Fluency in English is essential. Although we often speak French in person all our internal communications and Slack conversations happen in English.

Why Youll Love Working Here :

• Culture of Learning: We invest in professional development and encourage knowledgesharing.

• Supportive Environment: We celebrate winsbig and smalland treat missteps as vital learning points.

• Impactful Projects: Your contributions will shape our operations and drive the future of the company.

• Polyvalence: Work with different teams departments & nationalities (Data Marketing Sales...

• Mastering Tools :
  • Analytical: SQL Gsheet DataStudio
    
  • World Leader Softwares: Notion Salesforce & Google Suite
    
  • Diabolocom our Telephony System
    
  • Our AI tools tailored to our business needs
    

What we offer:

Evolve in an international and inclusive environment: everyone has their place at papernest and with over 46 different nationalities with us its not uncommon to start your sentence in French and finish it in English o en espaol

Remuneration & Partnerships: a monthly allowance defined by Business France see here for the amount for Spain which is revalued every 6 months. As well as papernest partnerships on numerous services in Barcelona (restaurants sports leisure and healthcare centers).

Health & Transport: a health insurance policy April for ultrasimple paperless management of your healthcare costs with 100 reimbursement. To make your life change easier we also cover 100 of your outward and return transport costs.

Luggage: no choice to make! Papernest takes care of 100 of your luggage costs (up to 150kg) so you can enjoy every season in Barcelona.

Career development: for us the VIE contract is a real springboard into working life. So well support you in your professional ambitions ensuring your learning and professionalization throughout your experience with us.

Teleworking: take advantage of 2 teleworking days a week to optimize your concentration and efficiency.

Hiring Process Steps :

• A screening call with Talent Acquisition team 30 min)
• An interview with Quentin Duchesne Operations Lead 45min)
• A business case with 2 days to prepare 1 hour presentation) JacquesSully Head of Operations and Quentin Duchesne.

Are you interested in this challenge

We look forward to meeting you! Whatever your age gender background religion sexual orientation or disability theres a place for you here. Our selection processes are designed to be inclusive and our working environment is suitable for everyone.

We particularly encourage applications from women. Even if you dont think you meet all the criteria set out in this vacancy every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will consider your application with great care because parity and diversity are essential to our success.