Director
Director
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role Summary
Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service 2MS) Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities
- Oversee a particular function of the restaurant (see below) while working your scheduled shift.
- Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
- Ensure and coach Team Members to consistently follow all ChickfilA processes and procedures.
- Shift management breaks communication calloff management discipline reward & recognition
- Consistently coach and mentor team members around eTrain and best practices.
- Empower encourage and provide feedback to team members on a daily basis
- Ensure all team members on shift are aware of plan for the day.
- Ensure store is neat clean and organized at all times.
- Train team to present food to guests with neatness and attractiveness.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Perform discipline for actions that do not meet ChickfilA standards as well as violations of the Team Member Handbook.
- If closing control preclose functions while not compromising service and food quality standards.
- Ensure cleanliness of all areas is always topofmind with a focus on customer perception
- Front of the House (FOH) Responsible for all cash management duties. Count down registers tracking cash and coupon accountability change fund management Daily Report.
- Back of the House (BOH) Follow all waste tracking procedures at all times.
- BOH Is aware of food cost and labor cost best practices and works to implement them at all time
Skills
- Outstanding communication skills
- Outgoing/friendly/patient
- Great verbal communicator
- Leader (track record of achievement)
- Desire for ongoing training/education
- Ability to work in a team environment
- Resultsoriented
- Detailed & keenly observant
- Ability to make decisions quickly
- Ability to motivate others
- Proven history of consistently performing at a high level
- Competency in area of responsibility
- Embodies the Restaurants vision
- Unquestionable integrity and represents ChickfilA well
- Lead the business to achieve labor/food cost targets and speed of service goals
- Anticipates problems before they happen
- Passion for operational excellence in everything you do
- Responsible for money food labor and training systems
Required Experience:
Director
Employment Type
Full-Time
