Field Service Technician Madrid
Field Service Technician Madrid
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Job Description
Madrid Area
Your tasks
- Responsibilities
Preventative & corrective maintenance of Kardex systems & solutions
Complete jobs in a timely manner according to set quality standards
Customer training (Operator Health & Safety Maintenance etc.
Generate leads
Administrative management tasks (reporting personal spare parts inventory etc.
Provide remote diagnostics (via phone or remote connection)
Oncall service to customers
PLC troubleshooting & diagnostics
Basic Software troubleshooting
Understand promote and advise on Kardex Remstar products and services
Main Accountabilities
Adhere to local Health and safety regulations
Positively represent the company with all external & internal stakeholders
Contribute to the performance of the team by displaying a positive and enthusiastic attitude showing support and involvement in all activities
Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture
Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times
Act as a trusted advisor
Your profile
- Training/Education
- Good general standard of education
- Mechanic/ Electronic / Electrical degree / training
- CompTIA A of similar experience
Professional Experience
- Experience in field customer service
- Familiar with diagnostic methods
- Basic computer skills
- Technical / mechanical / electronic experience
- Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
- Experience in industrial communication (Field bus Ethernet etc.
- Experience with onsite health and safety
Leadership/Other
- Excellent communication skills
- Customer oriented
- Confident strong assertive team player
- Good interpersonal skills
- Ambitious and looking for growth
- Willingness to travel
- Service minded
English language CEFR Level B1 (intermediate) senior Level B2 (upper intermediate)
- German/other languages are valued
- Local language proficiency
- Mechanic / Electronic Training
- Familiar with diagnostic methods / Methodological skills
- Basic computer skills
- PLC troubleshooting
- Electrical & Electronic troubleshooting
- Basic software programming knowledge
- Logistics knowledge/ experience is a plus
- Ability to work at height
- Willingness to travel
- Car license
Required Experience:
IC
Employment Type
Full-Time
