Cloud Customer Success Engineer
Cloud Customer Success Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
Austin Texas USA (Hybrid)
The Cloud Customer Success Engineer (CCSE) is part of the Cloud Center of Excellence (CCoE) team supporting Thales Business Lines in the adoption and optimization of innovative products using stateoftheart technology.
In this role you will be responsible for ensuring a smooth integration with proactive followup and ensuring the performance security and scalability of the Business Lines solutions. Its a central role enabling business acceleration.
Key Areas of Responsibility
Developing a key trustbased relationship with customers.
Responsible for managing multiple projects at the same time prioritize tasks and meet deadlines in a dynamic environment.
Coordinate the quarterly review of Business Lines activities with CCoE key performance indicators / reports to help customers improve their efficiency.
Be the main point of contact with knowledge of leading cloud providers and cloud technologies.
Ability to adapt: In complex situations the CCSE must find solutions adapted to customer needs while considering technical and commercial constraints or propose innovative solutions with the CCoE team.
Minimum Qualifications
Bachelors degree in Engineering or a related technical field of study.
At least 3 years of experience.
Demonstrated knowledge of main Cloud Providers and Cloud technologies (AWS GCP Azure).
Leadership skills with a collaborative and proactive mindset.
Cloudcertified.
Knowledge of customer relationship management systems with previous experience with CRM tool deployment.
Special Position Requirements
Travel:1030 May involve exceptional travel to visit a CCoE customer (Thales entity) or for CCoE team events.
What We Offer
Thales provides an extensive benefits program for all fulltime employees working 30 or more hours per week and their eligible dependents including the following:
Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance.
Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period.
Company paid holidays and Paid Time Off.
Company provided Life Insurance AD&D Disability Employee Assistance Plan and Wellbeing Program.
Why Join Us
Say HI and learn more about working at Thales click here.
#LIHybrid
#LITI1
This position will require successfully completing a postoffer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified consistent with federal law state law and local ordinances.Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer including disability/veterans.
If you need an accommodation or assistance in order to apply for a position with Thales please contact us at .
The reference Total Target Compensation(TTC) market range for this position inclusive of annual base salary and the variable compensation target is between
This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.
(For Internal candidate if you need more information please reach out to your HR Shared Service 1st Point)
Thales provides an extensive benefits program for all fulltime employees working 30 or more hours per week and their eligible dependents including the following:
Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance
Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period
Company paid holidays and Paid Time Off
Company provided Life Insurance AD&D Disability Employee Assistance Plan and Wellbeing Program
Employment Type
Full-Time
