Customer Services Coordinator
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role is responsible to support customers by providing accurate information addressing inquiries and resolving complaints to ensure high levels of customer satisfaction with BMCs products services and features.
Key Responsibilities
Resolve customer complaints via phone email and social media platforms
Handle incoming customer inquiries and support requests
Conduct outbound calls to guide students and parents with stepbystep instructions
Generate sales leads and introduce new products/services to potential customers
Provide accurate and detailed information about products and services
Offer timely and appropriate solutions to customer issues and follow up to ensure resolution
Route inbound calls to the appropriate departments or personnel
Document call interactions issues resolutions and other information in the CRM system
Gather and evaluate customer feedback and relevant data to support complaint resolution
Follow up on complex customer cases to ensure satisfaction
Promote and upsell additional products and services as appropriate
Requirements
Required Education
High school diploma or higher
Required Experience
Minimum of one year of experience in a call center or customer service environment
Proven ability in:
Managing phonebased customer interactions
Active listening and effective communication
Using CRM systems and standard customer service tools
Required Knowledge / Skills / Abilities
Excellent verbal and written communication skills
Strong troubleshooting and problemsolving capabilities
Ability to multitask prioritize and manage time effectively
Patience and professionalism in handling customer concerns
Negotiation skills and the ability to manage difficult conversations
Proficient in computer use including data entry and typing
Ability to work well under pressure
Bilingual proficiency in English and Arabic
Employment Type
Full Time
