Field Service Manager EMEA APAC

At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus Achievement Accountability Teamwork Employee Value and Integrity

Job Description

At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customerfocused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington MA and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development clinical and advanced cell therapies for the industrys top pharmaceutical biotech academic and healthcare institutions globally.We provide unparalleled capabilities with our lab analysis sample management and storage services informatics software and consumables with the largest installed base managing over 1 billion samples globally.

How Youll Add Value

As Field Service Manager for EMEA and APAC you will manage the coordination of technical and administrative support activities including installation repair preventive maintenance and engineering change upgrades to be performed at client sites. You always ensure this through adequate reporting management and system maintenance excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology. Your working location will be Manchester UK with regular business travel both nationally and internationally.

What Youll Do

• Work with the Global Service leadership team to identify and drive key initiatives processes tools and programs to build our business.

• Build lead and develop a team of approximately 30 field service specialists and team leaders including personnel scheduling to respond to critical situations.

• Crossfunctional collaboration to support the lifecycle of a product from sales to engineering to product management.

• Maintain communication with quality and design management and specialists in resolving technical problems and/or escalating problems in order to remain focused on delivering world class service to the customer.

• Responsibility for creating trusting and successful customer relationships among employees.

• Meeting profit targets and avoiding losses.

• Work with service leaders to manage headcount and team structure to implement scalable solutions.

• Defining the service strategy in the region based on the product line (direct sales/ distribution partners/ cooperation partners/ third party providers).

• Personal contact with key customers through direct involvement in business transactions. This is supported by the development of strategies to close business quickly in the regions.

• Prioritizing the investment of resources and services with the customer.

• Ensure adequate records and systems are maintained.

What you will Bring

• Bachelors or advanced degree with significant experience necessary to possess an indepth understanding of the technologies functions business industry and the Company.

• Minimum 4 years of experience preferably in field service and leading a team of Field Service Engineers

• Industry experience in life science automation medical device or pharma related industry is a plus

• Possess a comprehensive technical knowledge of the function business and/or department being managed along with developing managerial skills necessary to successfully manage a department.

• Exceptional interpersonal skills with the ability to provide compassionate empathetic responses and solutions to complex problems.

• Ability to independently provide accurate resolutions to a variety of problems.

• Highly proficient in verbal communications including strong written and phone skills.

• A natural interest in mechanical and technical systems.

• Ability to translate complex ideas into easily understood descriptions.

• Business language is English. Other language skills (French German Japanese Chinese) are an advantage.

Working Conditions/ Schedule

• Sitebased in Manchester with occasional travel up to 50 both domestically and internationally as needed

If any applicant is unable to complete an application or respond to a job opening because of a disability please email at for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.