Technical Support Analyst
Technical Support Analyst
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Job Description
Job Description
Inclusive Foreign Exchange trading solution offering services allinone platform covers the complete FX trade cycle is built for turnkey activation and is flexible to enable customers unique requirements & strategies.
As FX Support Analyst you will be the main point of contact for our clients. You will bothsupport the Company suite of software and interact with our clients to understand their needsdesign technical solutions and implement them alongside the Company development team.
Responsibilities:
Global Support
Provide support to Company clients globally and advise on questions and queries.
Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally.
Investigate issues to resolution involving other parties and escalating where needed.
Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages.
Relationship Management
Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions.
Act as primary technical contact to allocated clients for new requirements support and project deliverables.
Implementation & Design
Formulate business and workflow requirements into technical solutions
Use technical design and development skills to resolve complex problems across many different platforms
Work alongside developers throughout the firm to design build test and deploy custom solutions
Implement and test new FX liquidity providers onto the Company liquidity aggregation engine
Work with teams across the firm to continually improve the product and drive future innovation
Requirements
Technical knowledge and prior exposure to Linux and Shellscripting.
Basic technical knowledge and a desire to improve in areas such as C Java SQL and Python
Knowledge of FIX protocol.
Excellent analytical and problemsolving skills.
Ability to communicate confidently and concisely to both business and technical clients and colleagues.
Desire to learn both the business and technical aspects of the financial capital markets in which Company operates.
Required Experience:
IC
Employment Type
Full-Time
