Supervisor Safety
Supervisor Safety
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$ 69900 - 100000
1 Vacancy
Job Description
Location: Bastrop TX
Base Salary Range: $Equity
Xs Safety team is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose risk to X such as combating spam and fraud and providing support to our customers. We innovate experiment and move at a fast pace and are committed to being a learning organization with a growth mindset which means we are always looking for ways to improve our policies our detection and enforcement and ourselves.
You Will:
Supervise Safety Agents across multiple workflows focusing on leading the effective resolution of cases/tickets to improve content moderation and customer support.
Conduct operational supervisory actions including scheduling hiring performance management and workflow quality management.
Work with shift leads to ensure seamless transitions between shifts managing case handoffs and coordinating with other supervisors.
Collaborate with stakeholders and represent your workflows as a functional expert ensuring effective communication with corporate leadership and other company stakeholders.
Handle highprofile and critical escalations endtoend ensuring timely and effective resolution and communication with corporate leadership.
Provide formal and informal professional development to team members engaging in performance coaching and review.
Improve processes analytics tools products and services for your team acting as a key feedback loop for product engineering and policy.
Prioritize tasks and make adjustments to achieve the best results ensuring your team consistently applies content moderation and customer support without bias and exceeds industry standards.
Qualifications & Requirements:
Bachelors Degree in data science computer science business management or related discipline OR equivalent relevant experience.
5 years of relevant operations work experience including leadership of small teams.
An active X user.
Expertlevel knowledge operating as a subject matter expert with credibility and influence among senior internal and external stakeholders.
Proven experience in content moderation and/or customer support.
Strong written and verbal communication skills.
Experience in providing analyses or recommendations that inform policy development and strategic decisionmaking.
Experience or certification in project management content moderation customer service software tools with a bias for action and impact.
Willingness to work flexible US shift hours weekends holidays and be oncall in exigent circumstances.
Comfortable working with multinational teams.
Proficiency in data visualization tools and techniques.
Join our team and contribute to making X a safer and more supportive platform for all users.
Note: This role may be exposed to sensitive or graphic content including but not limited to vulgar language violent threats pornography and other graphic images.
Required Experience:
Manager
Employment Type
Full-Time
