Senior Service Coordinator
Senior Service Coordinator
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
Min
USD $56000.00/Yr.
Max
USD $68000.00/Yr.
Position Overview
SCOPE OF ROLE:
- Conduct comprehensive assessments of veterans/veteran families needs.
- Directly supervise up to four SSVF Service Coordinators/field staff.
- Develop implement monitor and evaluate individualized housing stability plans with each client.
- Provide shortterm intensive case management to veteran families to achieve their housing stability goals.
- Link each program participant with appropriate community supports to ensure their housing stability.
- Assist program management in identifying the training needs of junior SSVF staff.
- Assist the social service team in the adoption of emerging best practices for the delivery of core support services to Veteran participants.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Engage program participants by maintaining regular contact to monitor and track progress and response to services including home visits and field work.
- Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.
- Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.
- Provide regular supervision for SSVF direct reports including support and guidance for workplace performance and behavior troubleshooting and reducing barriers to services.
- Complete all necessary documentation to ensure compliance with funding requirements and agency quality assurance standards.
- Performs comprehensive assessments on clients according to SSVF and agency standards.
- Assist program participants in identifying and accessing healthcare employment/income support supports and other supportive services as needed including Department of Veterans Affairs services and benefits.
- Advocate for veterans/veteran families at service providers and agencies in the community.
- Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.
- Assist veteran families with housing search and placement.
- Participate in regular quality reviews of SSVF cases and conduct housing plan and chart audits with junior staff and SSVF management.
- Coordinate and review the provision of Temporary Financial Assistance with thirdparties and agency personnel.
- Cultivate positive relationships with relevant funding and monitoring entities faith based organizations social service providers and other community partners.
- Participate in appropriate community collaborations and activities.
- Initiate and complete case closure when appropriate.
- Participate in SSVF and Veterans Services team meetings.
- Available for afterhours crisis response for intensive case management as needed.
- Respond to client needs promptly accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources.
- Assist in staff training and program development exercises and planning functions.
- Completion of other tasks as assigned by manager.
- Maintain the highest levels of confidentiality for clients and staff restricting information to those who need to know only.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE
- BA in Human Services or related field and one year experience in social services or a combination of education and experience.
- Minimum of 3 years of case management and/or counseling experience.
- Demonstrated proficiency with Microsoft windows Microsoft Word/Excel/Outlook required.
- Strong ability to multitask and work in a fastpaced environment.
- Solid organizational skills/strong communication and writing skills required.
- Willingness to attend occasional events outside of normal business hours including Veterans Day.
PREFERRED QUALIFICATIONS & SKILLS
- Experience with electronic database systems (such as the AWARDS system) is preferred.
- Experience in intake case management and/or community outreach strongly preferred.
ID
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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