Senior Facilities Co-ordinator
Senior Facilities Co-ordinator
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Atlas Workplace Services is seeking a dynamic Senior Facilities Coordinator to join our team delivering exceptional workplace solutions for our prestigious client in Central London.
As a Senior Facilities Coordinator you will play a vital role in creating and embedding best practices across the workplace facilities. You will take ownership of the Integrated Facilities Management (IFM) solution enabling our client to focus on their core activities. Working closely with the Facilities Manager and wider team your mission will be to drive change enhance workplace efficiency and deliver memorable experiences for employees and visitors alike.
Principle Duties and Responsibilities
- Day to day coordination of the onsite front of house security engineering and cleaning teams.
- Primary client contact and escalation point for the office.
- Coordinate reactive planned remedial and project works of internal and external resource for the building.
- Manage and arrange cover of any periods of absence.
- Stock control of stationery refreshments and cleaning consumables.
- Work collaboratively with other members of the operational and compliance teams to deliver a comprehensive and costeffective service.
- Respond appropriately to site emergencies and / or urgent issues.
- Support and provide cover in the absence of colleagues within the AWSL Haig House team including reception postal and management duties.
Admin support to Facilities Manager and Contract Manager including management of reactive tasks planned tasks and monthly - reporting.
- Support with any other tasks in line with the wider contract as requested by the Contract or Facilities Manager.
Performance & Quality
- Maintain CAFM system ensuring accurate information is obtained and entered to demonstrate progress to the client providing an internal audit trail.
- Complete desktop and onsite paperwork audits in line with agreed scheduling.
- To continually review and assess ways of working to deliver a best in practice service to the customer.
- Working with the operational team identify all key IFM activities across the customer account and propose ways in which these can be delivered by Atlas.
- To promote a culture of change and enhancement always challenging the norm and identifying ways to improve service delivery and enablement of our client to focus on their business.
- Provide management information of site performance and activities monthly and as required to form part of the monthly reporting process.
- Accountability of consumables & agency spend budget ensuring delivery under delegated authority or preapproval from client.
- To implement and monitor success factors of trialling new ways of working.
Customer Satisfaction
- Ensure a truly customer focused culture developing excellent relationships and effective client and team relationships through good communication taking ownership delivering our commitments and working together.
- Supporting in creating a culture of excellence based on continuous improvement and productivity through collaboration with the onsite team and wider contract support functions to delivery expected levels of performance to continuously to enhance our customers experience.
Managing People
- Manage sitebased team including but not limited to Customer Experience Champion security team daytime housekeeper static engineer and cleaning team.
- Ensure accurate completion of rostering and absence management through Smart task maintaining strong working relationships with Atlas FM counterparts.
- Manage support and develop the team through coaching mentoring and guidance.
- Put in place development plans for the team while continually reviewing performance to ensure a high level of service.
- Ensure any issues of poor performance are resolved in a timely and appropriate manner.
- Manage all HR related issues to include annual appraisals performance management recruitment and personal development.
- Ensure a positive company image is portrayed by sitebased staff and our clients business is always respected.
H&S and compliance
- Comply with all relevant Health & Safety Rules & Regulations.
- Maintain onsite folders to ensure compliance for all service streams.
- Deliver engineers and contractor inductions before the start of any works on site.
- Issue site permits (SOSD) in line with RAMs where required to be issued.
About You
Qualification Certifications and Training
- GSCE in English and Maths or Equivalent
- Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable)
- BICSc Qualifications(Desirable)
- First Aid Certificate (Emergency First Aid at Work as a minimum)(Desirable)
- Fire Warden / Marshal training(Desirable)
Knowledge Specific Role Skills and Experience
- Minimum of 3 years experience in a MultiSite /Service FM Delivery environment.
- Good communication skills both verbal and written.
- Excellent organisational skills.
- Previous experience of using CAFM systems.
- Selfmanagement skills.
- Knowledge of cleaning procedures and practices.
- People Management experience.
About The Company
Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this Its simple. We know that buildings are better places to be when they are looked after by people who care.
We achieve this by combining our unique understanding with useful technology and an aboveandbeyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1000 sites and over 11 million square feet of premises. Our services include engineering maintenance security cleaning compliance reception energy solutions and more.
We achieve this by combining our unique understanding with useful technology and an aboveandbeyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1000 sites and over 11 million square feet of premises. Our services include engineering maintenance security cleaning compliance reception energy solutions and more.
Required Experience:
Senior IC
Employment Type
Full-Time
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