Stock Co-ordinator - Brighton
Stock Co-ordinator - Brighton
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Job Description
Contract Type:
RegularAboutAutoglassandLaddaw
Were arecognisedsuperbrandand we know where were going.Were a business with direction and purpose and regardless ofyour rolehere its about us all making a difference with real care.We never stand still. Were relentlessinnovativeand ambitious always looking to go further and improve which creates a world where we need genuine and driven people to help us get there.
Making a Difference Together.
As a truly people focusedbusiness we believe in promoting opportunities for all welcoming people who share our passion for enabling exceptional customer experience.Well support you with fantastic toolsand training in an atmosphere that encourages idea contribution and collaboration working with warmfriendlyand real people.If this sounds like somewhere youll thrivekeep reading.
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Reports To:Operations Manager
Grade: C (internal use)
Salary: 28038
Department: Field Operations
Location:Brighton
Contract type: Permanent 40 hours per week
Belron UK Ltd
Solving People problems with real care
Role Purpose
To deliver a world class service to customers responsible for all aspects of physical and system-based stock management and undertake deliveries of stock as required as per internal and external customer requirements.
Key Accountabilities and Responsibilities
- To meet or exceed customer service standards (e.g. customer service targets delivery times customer satisfaction measures flexible approach to changes in customer demands)
- To be responsible for all elements of stock management
- To be the face of Belron UK Ltd maintaining high personal standards for yourself the Company vehicle the Centre and customer
- To consistently meet or exceed standards in the delivery of vehicle glass and other products and to ensure that Belron UK Ltd quality and other standards are adhered to
- Achieve a high standard of accuracy when completing paperwork and when using IT systems
- To support all opportunities to increase sales and develop the business of Belron UK Ltd whilst supporting effective cost management and enhancing customer service
- Consistently support the team in meeting or exceeding key performance measures
- To liaise effectively and build strong relationships with both internal and external customers including Autoglass Technicians and DST
- To adhere to the Belron UK Ltd Health and Safety procedures and use safety equipment provided
- To undertake training and coaching as required to increase personal skills to achieve performance standards
- Plan organise and prioritise work load using multiple applications and computer systems to ensure internal and external customers are served
- Manage information reports relating to stock management of the associated stock locations (if applicable)
- Resolve complex stock issues to maintain high levels of stock accuracy
- Contribute towards the engagement and effectiveness of the team
- To carry out ad hoc activities to support the Operations Manager
- Carry out Glass Repairs and other ad-hoc duties to support Autoglass Technicians
Key Experience Knowledge and Skills
- Great communication and customer service skills
- Self motivated with the ability to work within a team or individually as required
- Positive mind-set
- Builds strong credible relationships with colleagues within Belron UK Ltd
- Has high quality standards
- Highly flexible and is able to adapt to circumstances
- Basic computer skills essential coupled with being receptive to system training
- Full UK driving licence (ideal but not essential)
- Decision making skills
Key Performance Indicators & Measures
- Achievement of stock management costs (profit and loss)
- Achievement of key performance measures including Failed Before Start
- Achievement of driving style targets
- Customer feedback
Key Relationships
- Operations Manager
- Autoglass Technicians
- Wholesale customers
- District Support Team
- Bardon Distribution Centre
Spirit of Belron
Our people our values and our ways of working define who we are. Ensure the Spirit of Belron is at the heart of everything you do.
- Be a role model for our values and way of working
- Create trust and respect in others act with integrity at all times
- Be authentic; be yourself with skill
- Be known for taking a stand for what is right and important
- Always operate in a manner which is responsible and ethical
- Value the differences in people; treat everyone with dignity
- Be generous with your time for others to enable them to be successful
- Be proud of your business area and be proud of Belron
- Connect with the local community to delight local stakeholders
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Accessibility:We make every effort to make our web presenceaccessible to all.Upon request and consistent with applicable laws well provide reasonable accommodations to individuals who need assistance in the application/hiring assistancecontact us at .
Employment Type
Full-Time
