Human Resources Generalist
Human Resources Generalist
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1 Vacancy
Job Description
About Us
Learn Lead & Grow at Sitel Group
We believe experiences are everything and that happy associates are successful ones. Thats why we give our people the tools and the freedom to learn grow have fun and be themselves.
GROW AS YOU GO.We invest in you with internal programs training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools skills and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
BE BOLD BE YOU.#SitelLife represents our commitment to our people to YOU. Its about coming exactly as you are. We empower everyone to live their truth be themselves and use their voice and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT.We strive to make the world a better place and empower others to do the same. We are missiondriven and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY EXPAND POSSIBILITIES.We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy such as paid time off and referral bonuses. Plus fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE.We value open honest and constructive conversation. We encourage you to speak up and we listen when you do. Through MAX our global community we leverage our peoples innovative ideas experiences and feedback to shape and drive the future of Sitel Group.
About Sitel Group
As a global leader in endtoend customer experience (CX) products and solutions Sitel Grouppartners withthe worlds bestloved brands from Fortune 500 companies to local startups to design buildand delivera competitive edge across all customer touchpoints.
With our awardwinning culture built on 35 years of industryleading experience and commitment to improving the employee experience we improve business results by pairing innovative design thinking and digital solutions including selfservice artificial intelligence (AI) automation and datadriven analytics with the expertise emotion and empathy of our people toCreate Connection. Value Conversation.
SUMMARY OF JOB RESPONSIBILITIES
Serves as the functional leader for one or more key HR responsibilities with major focus on associate relations compliance training and other HR functions.
Creates and supports retention initiatives by executing programs developed to improve associate morale satisfaction productivity and retention.
Supports administration of HR policies processes and procedures.
KNOWLEDGE/ABILITIES/SKILLS
Ability to communicate unpleasant news and difficult information in a productive prompt and appropriate manner.
Ability to address personnel issues in a confidential professional manner.
Motivates others to achieve goals.
Recommends appropriate corrective actions and/or performance improvement steps.
Develops and implements action plans.
Plans associate relations goals and action items to meet site goals and improve associate retention.
Analyzes past performance and recommends appropriateactions..
Ability to ensure legal and policy compliance.
Ability to investigate issues thoroughly and objectively.
Ability to serve as a change agent.
Demonstrated ability to establish and maintain positive relationships with management associates peers the general public and clients.
Ability to maintain a high level of professionalism and confidentiality. .
Coaches associates and management in associate relations and effective performance management.
Recommends solutions and follows up as needed.
Basic understanding of all HR functions.
Basic understanding of regulations and legal requirements applying to employment and hiring.
Basic knowledge and ability in MS Office (Word Excel Outlook).
Ability to navigate the Internet and corporate Intranet including how to search and research.
EDUCATION
College degree or equivalent required.
Professional Human Resources certification (PHR) and/or continuing education.
EXPERIENCE TARGET
Generally5 or more years progressively responsible experience as a Human Resources Manager
Generalist or Specialist with experience in associate relations learning and development problem and conflict resolution and recruiting nonexempt personnel in a highvolume environment.
Experience managing coaching and developing others.
Experience demonstrating extensive knowledge interpretation and application of employment laws.
Extensive knowledge of general labor policies and practices including discrimination harassment and union avoidance.
Prior experience delivering HR training and development programs.
Demonstrated success in conducting behavioral interviews and management talent assessments.
Experienced in leading positive change.
Call Center industry experience preferred.
Employment Type
Full Time
