Buy Sell Trade Representative

• Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company thats not just in the business of gear fueling creativity empowering photographers and videographers and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither if you have inner passion for something you will find a home here!
• Collaborate with Visionaries: Work alongside a team of passionate dedicated individuals who live and breathe KEH and all that it stands is about. At KEH innovation and growth arent just goals theyre part of our DNA. Your ideas and contributions will be valued from day one.
• Make a Real Impact: At KEH youre more than just an employee; youre a key player in an exciting everevolving industry and a part of a special and rapidly growing company. Your work here directly influences an industry as well as the lives and joys of countless people and helps shape the future of the photo and video gear marketplace.
• A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning training and career advancement opportunities. Whether youre a photography enthusiast a tech expert or a truly curious person well help you grow your skills and expertise.

Role & Responsibilities:

As a Buy Sell Trade Representative at KEH Camera youll play a vital role in connecting customers with the gear they needwhether theyre buying selling or trading. Your mission: guide customers through their gear journey by helping them find the perfect equipment sell their preowned items and trade for the latest tools. Youll create lasting connections solve challenges and build relationships that fuel creativity inspire confidence and encourage brand loyalty.

• Ensure customer satisfaction aligns with KEHs Brand values while maintaining a positive empathetic and knowledgeable attitude towards customers
• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities as well as reach out to customers when requested items become available
• Help customers with buying selling and trading gear via phone calls and emails
• Make gear suggestions and resolutions based on conversation with your customer
• Troubleshoot customer issues
• Followup on outstanding issues and requests
• Respond to customer emails and voicemails in a timely manner while maintaining service levels
• Help customers navigate digital interfaces
• Manage orders on hold and take necessary steps to remove or delete orders
• Maintain a positive empathetic and knowledgeable attitude towards customers
• Achieve or exceed sales goals and SLAs
• Adhere to KEHs policies and procedures

What Were Looking For:

• Experience: 35 years in phone sales or a customerfacing sales role.
• Strong Communication Skills: Exceptional listening verbal and written communication abilities. Excellent written and verbal communication skills to respond to emails voicemails and inquiries professionally and effectively.
• Technical Interest: A passion for photography gear or a willingness to learn.
• Education: High school diploma or GED required; college degree preferred but not required.
• CustomerFocused Mindset: Proven ability to provide exceptional service that aligns with brand values while maintaining a positive empathetic and knowledgeable demeanor. You must love creating memorable experiences and solving challenges.
• Relationship Management: Experience building and maintaining strong client relationships to ensure satisfaction and identify potential sales opportunities.
• Sales Expertise: Ability to effectively assist customers with buying selling and trading gear offering tailored recommendations to meet their needs.
• ProblemSolving Skills: Demonstrated ability to stay calm under pressure troubleshoot complex customer inquiries with empathy and professionalism resolve challenges efficiently and provide clear solutions.
• FollowUp Mastery: Strong organizational skills to follow up on outstanding issues and promptly address customer concerns.
• Technical Aptitude: Comfortable with navigating digital tools and interfaces to help customers manage orders and transactions and learn new systems quickly.
• DetailOriented: Meticulous approach to managing orders including taking necessary steps to resolve or remove holds while adhering to company policies and procedures.
• GoalOriented: Proven ability to achieve or exceed sales targets and service level agreements (SLAs).
• Team Collaboration: Works effectively in a team environment contributing ideas and feedback to improve processes and drive company success.
• Conflict Resolution: Skilled at deescalating tense situations and turning challenges into positive outcomes.
• Time Management: Excellent at balancing multiple tasks managing priorities and staying organized in a fastpaced environment.
• Technical Proficiency: Proficient in Microsoft Office Suite and familiar with CRM ERP systems and contact center tools to manage customer interactions efficiently.
• Learning Agility: Enthusiastic about learning new systems tools and industry trends especially related to photography gear.
• Availability: Must be able to work 9:00 am 6:00 pm EST with the occasional Sat Shift from 10:00 am 4:00 pm.
• This is an onlocation role.