Guest Service Manager
Guest Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join a premier fullservice hotel dedicated to providing an exceptional guest experience through outstanding service luxurious accommodations and toptier amenities. We take pride in creating a welcoming atmosphere for both leisure and business travelers.
Job Summary:
We are seeking an experienced and dynamic Guest Services Manager to oversee front desk operations concierge services and guest relations. This individual will lead a team to ensure all guests receive a seamless personalized experience that reflects the hotels high standards. The ideal candidate is a customerfocused professional with strong leadership problemsolving and hospitality skills.
Key Responsibilities:
- Supervise and support front desk concierge and guest services staff to ensure toptier guest satisfaction.
- Manage daily operations including checkins checkouts reservations and guest inquiries.
- Develop and implement service standards policies and procedures to enhance the guest experience.
- Handle guest complaints and special requests promptly and professionally.
- Train and mentor team members to maintain high levels of performance and customer service.
- Collaborate with housekeeping food & beverage and other departments to ensure seamless operations.
- Monitor guest feedback and reviews to implement improvements in service quality.
- Assist in budgeting forecasting and managing department expenses.
- Maintain a positive and engaging work environment for all team members.
Qualifications & Requirements:
- Bachelors degree in Hospitality Management or a related field preferred.
- Minimum of 35 years of experience in hotel guest services or front office management.
- Strong leadership and team management skills.
- Excellent communication problemsolving and interpersonal abilities.
- Proficiency in hotel property management software.
- Ability to work a flexible schedule including evenings weekends and holidays.
- A passion for hospitality and a commitment to delivering an outstanding guest experience.
Why Join Us
- Competitive salary and benefits package.
- Career growth opportunities within a luxury fullservice hotel.
- A supportive and dynamic work environment.
- Employee discounts training programs and other perks.
If you are a motivated hospitality professional with a dedication to guest satisfaction we invite you to apply for this exciting opportunity!
Click apply or email to get started.
Required Experience:
Manager
Employment Type
Full Time
