Lead SIP Engineer - Contact Center
Lead SIP Engineer - Contact Center
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Job Description
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Job Summary
The core engineer uses code to connect data from backend systems to a variety of endpoints and process data for financial systems. May create domain APIs for service engineering. An engineer is responsible for understanding business problems designing developing configuring testing and deploying software to provide the solution. Engineers most often use Agile techniques and are a part of a larger crossfunctional team. Depending on the team an engineers responsibilities may be building pipelines building test strategy building cloud environments to be used in part of the development processes. The engineers responsibility is to ensure the delivery of the software is high quality and automated as much as possible.Distinction: Distinction: Dialer This engineering position is a subject matter expert in multichannel communications platforms specifically Alvaria (Noble Contact Center) and advanced experience in configuring deploying monitoring and supporting distributed systems. An advanced knowledge of technical troubleshooting ability to resolve frontline issues and provide detailed information for escalated troubleshooting. Experience supporting call centers Telephony Equipment and Private Branch Exchanges or Linux Server Administration and scripting knowledge (Python Perl Bash or similar). The engineers responsibility is to ensure the delivery of the software is high quality and automated as much as possible.
Essential Job Functions
- Utilizethe software development lifecycle to implement technology solutions that create and enhance applications. Inspect analyze and translate functional and nonfunctional requirements into technical design application code and configuration parameters. Produce design specifications including screen layouts graphical user interfaces and printed outputs developed for self and others. Convert technical design and specifications into functioning components through the development of application code and configuration.Providetechnical oncall support as defined within team and role expectations.
- Create and execute unit tests to ensure issues are proactivelyidentifiedwithin the software development lifecycle. Analyze code toidentifycauses of errors and defects.Remediate known errors within development and production support contexts.Review application code for self and others.Define support and enforce code standards and guidelines relevant to the applications and technologies being supported.Estimate and size work based upon highlevel requirements.Continuously improve applications and processes with a focus on quality efficiency and user experience.
- Cultivate relationships across roles and organizations to maximize collaboration partnership and efficiency.Providepeer coaching and feedback formally and informally.Request andutilizefeedback to foster personal development.
- Expectation is to be proficient inat leasttwo and ideally threeprogramming languages(e.g. COBOL Java) and develop ormaintainat leastthreeapplication.
- Workautonomouslyprovidingtechnical supervision to peerswhiledemonstratingappreciablebusiness knowledgewithin thegeneral financial services and marketing domains. Strive to influence the team to generate support to achieve desired business outcomes.
Reports to:
Technology Head of Engineering
Direct Reports:
None
Working Conditions/ Physical Requirements:
Normal office environment some travel may be required.
Minimum Qualifications:
Bachelors Degree or equivalent experience in Information Technology Computer Science Computer Information Systems Software Engineering Mathematics Statistics or related area
8 years of related work experience
Preferred Qualifications:
Bachelors Degree in related field
Seven or more years of experience in related field
Knowledge Skills and Abilities:
- Agile Development Process Principles & Methodologies
- Business Acumen and Problem Solving
- Continuous Improvement
- DevOps Tools & Practices
- COBOL Java C# .net Ruby PHP etc.
- Azure (or AWS equivalent): App Service Functions Databricks Logic Apps SQL server CosmosDB
- Has demonstrated basic knowledge of at least one indemand programming language
- Has demonstrated knowledge in one layer of the solution stack (e.g. frontend services)
- Alvaria Noble Contact Center multichannel communications predictive dialer
- Linux application performance monitoring batch systems management
- Network Fundamentals authentication methods relational database distributed systems SQL windows requirements refinition
- Analysis and Design
- Development incident management defect management application maintenance security and compliance technical leadership risk management functional testing
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our awardwinning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and nontraditional career progression.
To learn more about Bread Financial our global associates and our sustainability commitments visit breadfinancial or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
Information TechnologyJob Type:
RegularEmployment Type
Full-Time
