Software Support Specialist II
Software Support Specialist II
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Salary Not Disclosed
1 Vacancy
Job Description
Create the future of ehealth together with us by becoming a Software Support Specialist II
At CompuGroup Medical we have the mission of building groundbreaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce access and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
Analyzes troubleshoot runs scripts provide recommendations and solve customer requests related to company software products.
Assist customers or onsite information technology professionals with installation upgrade setup and configuration of CGM software on the customers network.
Consults directly with customers via phone chat and email.
Create knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
Write escalations for product defects and issues.
Your Qualification:
Must be available to work between the hours of 7AM 7PM CST
Minimum of 1 year of experience in a phonebased software support or health care environment and minimum of 6 months experience with CGM software
Knowledge of medical terminology/medical office workflow medical billing or insurance and knowledge of Electronic Healthcare Records (EHR) systems
Ability to perform well under pressure multitask adapt to change address issues with others in a professional and nonconfrontational manner and meet deadlines in a fastpaced environment
Excellent analytical and problemsolving skills and strong attention to detail
Strong verbal and written communication skills are imperative for this position
What you can expect from us:
Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of ehealth.
Communities: At CGM the people and diversity are in the center of our attention.
Career Opportunities: We are offering a variety of internal career opportunities and numerous longterm perspectives.
Security: We offer a secure workplace in a crisisproof market.
Allround benefits package: Medical Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces flexible working hours hybrid work options and much more
Convinced Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of ehealth.
Become part of a significant mission.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
