E-Commerce Assistant Dept Manager
E-Commerce Assistant Dept Manager
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Job Description
Job Details
Join HAC Inc. Oklahomas largest employeeowned grocery store where our mission is to be A Great Place to Work A Great Place to Shop and A Great Place to Do Business. Our proposition statement is to be Fresh Helpful Affordable and Convenient. Were dedicated to providing our customers with topquality service and products and were looking for enthusiastic team members to help us achieve our goals and share our purpose to serve our communities.
Job Summary
As the eCommerce Assistant Department Manager you will oversee the eCommerce operations in conjunction with the department manager including managing and leading the Personal Shopper team. You will ensure that all online orders are fulfilled accurately and efficiently and that customers receive exceptional service. This role requires indepth knowledge and understanding of the personal shopper duties strong leadership skills and the ability to manage multiple tasks effectively.
Key Responsibilities
- Team Leadership and Management: Work the department manager to help lead train and mentor the Personal Shopper team to ensure they master all job duties and responsibilities. Inspire and motivate the team to achieve high performance and customer satisfaction.
- Departmental Roles: Fill in departmental roles as needed focusing on customerfacing tasks and ensuring orders meet expectations.
- Order Assignment: Assign orders to pickers and designate employees to cover dispensing to customers.
- Scheduling: Plan breaks and lunches for the team.
- Inventory Verification: Verify outofstock items and ensure timely completion of orders.
- Quality Control: Address any training issues discovered during quality checks and identify training needs based on exception reporting (items per hour presubstitution accuracy etc..
- Customer Service: Address any wait time or customer service opportunities in the dispensing process.
- Collaboration: Work with store departments and management to address any availability/instock concerns found during the picking process.
- Exception Reporting: Follow up and work on exception reporting including outofstock items nilpick reports substitution reports ontime pick reports and canceled orders.
- Customer Issues: Follow up with customer issues including refunds poor surveys and general inquiries. Process canceled orders and call customers as needed.
- Financial Decisions: Approve customer refunds discounts and any other financially impacting decisions.
- Slot Closures: Work with store management to submit any slot closures.
- Delivery Issues: Report delivery or driver issues.
- Adaptability: Duties and responsibilities may change based on business needs.
- Accountability: Ensure all team members adhere to company policies and procedures taking responsibility for the accuracy and quality of their work.
- : Implement and oversee efficient processes to guarantee timely and accurate order fulfillment maintaining high standards of customer service.
- Shared Purpose: Create a shared purpose with the team to adhere to policies and procedures and provide amazing customer service in the most efficient and effective ways.
Qualifications
- Education: High school diploma/GED or above; a degree in business management or a related field is a plus.
- Experience: Previous experience in a retail or grocery environment with a focus on eCommerce operations.
Skills:
- Excellent customer service skills with a positive and friendly demeanor.
- Strong leadership and coaching skills.
- Exceptional people skills and the ability to handle customer complaints and escalated issues in a customercentric manner.
- Strong technology skills including the ability to manage tasks through our proprietary app.
- Attention to detail with a focus on quality and accuracy.
- Strong verbal and written communication skills to interact effectively with customers and team members.
- Ability to quickly address and resolve issues and concerns.
- Excellent time management skills to handle multiple tasks and meet deadlines.
- Analytical skills to process and report on various exception reports.
- Willingness to work flexible hours including evenings weekends and holidays.
Supervisory Responsibilities
- Supervise the Personal Shopper team and report to the department manager and store management.
Work Environment/Physical Demands
- Ability to work in varying temperature conditions including refrigerated and freezer sections.
- Position is based in one of our grocery stores.
- Ability to be on your feet for 90 of your day.
- Physical ability to lift up to 50 lbs.
- Hand use: Grasping manipulation pushing pulling.
- Must be able to bend squat and reach.
- Comfortable working in an environment with varying noise levels.
Join our employeeowned team and help us make HAC Inc. A Great Place to Work A Great Place to Shop and A Great Place to Do Business.
Equal Employment Opportunity Statement: At HAC Inc. we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employeeowners. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. We believe that a diverse and inclusive workplace is key to our mission of being A Great Place to Work A Great Place to Shop and A Great Place to Do Business.
How many other companies offer not one but TWO Retirement Plans to help you Own Your Future
At HAC Inc. were proud to offer both an Employee Stock Ownership Plan (ESOP)and a 401Kto help secure your financial future! HAC Inc. is a 100 EmployeeOwned company and we are excited to offer our employees the opportunity to become partowners through our ESOP. By simply being an employee at HAC you automatically receive shares of stock in the companyFREE of charge!The value of your account grows alongside the success of HAC. As our company thrives so does your ESOP account ensuring that your hard work contributes directly to your future.
Required Experience:
Manager
Employment Type
Part-Time
