Onboarding Specialist
Onboarding Specialist
Posted on :
10-04-2025
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1 Vacancy
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Job Description
At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.
Empower your impact at Cision. Be seen be understood be you.
The Onboarding team is a global team of product experts whose mission is to enable customers to turnsocial data into practical insights that inform strategic business decisions. We providecustomers with a tailored and scalable data and visualization ecosystem as well as enablementprograms that empower customers with the knowledge and skills to confidently use Brandwatchand utilize social intelligence to harness the power of social across the enterprise.This role is primarily one of consulting and coordinating people across multiple internal andexternal teams to ensure the smooth planning and implementation of small andlargescale setup solutions across the Brandwatch product suite.
What you will do:
- Will become an expert in the Brandwatch suite of products and stays up to date on
industry trends. - Can autonomously design and deliver project solutions in a way that addresses all of the
clients objectives while allowing for future scalability. - Can coordinate resources and delegate where needed ensuring all work meets the
highest level of standard. - Able to drive longterm product adoption by making proactive recommendations about
best practices and potential projects advancing clients in their use of the platform. - Thrives on consulting with clients getting to truly understand their requirements and
helping them achieve their business goals. - Can manage several complex customer engagements simultaneously balancing the
needs of multiple customer stakeholders while ensuring a successful and timely
completion. - Represent Brandwatch in clientfacing meetings by presenting to users and key
stakeholders. - Represents the team and builds exposure internally and externally (events).
What you have:
- A passion for helping customers and a dedication to providing a bestinclass service
experience. - Proficiency in English with a second European language being a plus.
- 2 years of prior experience with software onboarding or customerfacing roles.
- An ability to adapt quickly to new software and constantly changing business requirements.
- An ability to use data to analyze results and make datadriven decisions.
- Experience working in a deadlinedriven environment.
- Strong communication skills and the ability to build strong relationships quickly
What we offer:
- Holiday 25 days holiday and 4 Wellness day per year bank holidays ability to carry 5 days over each yearto encourage a healthy worklife balance!
- Opportunity for fully remote work within England
- Health cash plan employer paid at level 3. (Option to upgrade plan to level 45 or 6 add family members at employees expense); Group life assurance employer paid
- Sports benefit gym/sport membership contribution 50 or up to 25 GBP per month employer contribution
- Cycle to work; Employee discounts platform through Reward Gateway
- Dental insurance preference premiums at employees cost option to add family members
- Employee assistance plan (EAP) & Full Calm subscription
- Maternity/parental leave policy & Sabbatical leave policy
As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business results.PR Newswire a network of over 1.1 billion influencers indepth monitoring analytics and itsBrandwatchandFalcon.iosocial media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions awardwinning solutions including its nextgen Cision Communications Cloud visitwww.cision.comand follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving longterm success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 byDiversityJobs.
Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact
Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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