Service Advisor
Service Advisor
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
With 100 years of experience our commitment to our employees and our customers is strong. See why we are one of the largest locallyowned auto groups in Southern California. Using a handson approach to management and an opendoor policy the Moss family maintains a policy that treats customers and employees with the same standard of commitment that generates measurable success year after year. Simply put the business is run according to the same principles of value fairness and teamwork that Red Moss Sr. began with in 1921. We have immediate openings startan exciting careerwith Moss Bros. Auto Grouptoday!
Benefits
- Medical Dental and Vision Insurance
- Life Insurance
- 401(k) Plan
- Free Strayer University College Courses to Earn a 4Year Degree
- PaidVacation
- Paid Training
- Paid Sick Leave
- Employee Vehicle Purchase Program
- Pay range for this position is $5000$10000 a month
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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