Group Services Agent - Alcatraz Cruises
Group Services Agent - Alcatraz Cruises
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Salary Not Disclosed
1 Vacancy
Job Description
Salary: $22/hour companypaid benefits with $0 employee premium
Do you share AlcatrazCruisespassion for providing amazing experiences If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you. As we say at Hornblower why work when you can cruise
The agent will work in the office processing group reservations answering group phone lines and emails as well as conducting safety orientations for all youth groups. This position also involves assisting the ticket booth with the selling and scanning of tickets and boarding and offloading of guests as needed. This person will also troubleshoot ticket issues and assist groups who arrive at Pier 33 Alcatraz Landing without reservations.
Shifts are either 8 4:30 8:30 5 or 9 5:30 based on operational needs.
Essential Duties & Responsibilities:
- Provide excellent customer service
- Assist ticket booth when needed
- Conduct Youth Group safety orientations
- Answer groupdedicated phone lines to assist guests and tour operators with securing reservations
- Monitor and respond to group and tour operator emails. Print and file all documents
- Email interested groups and tour operators appropriate reservation forms
- Process and email group and tour operator reservation confirmations
- Assist with ticket sales for individual guests as needed
- Troubleshoot any ticketing discrepancies
- Contact the National Park Service if groups arrive late (with supervisor/manager approval)
- When handling transactions use responsible cash handling techniques skills and oversight as trained
- Additional job duties as assigned
Minimum Qualifications:
- One year guest service/hospitality or customer service/sales experience required
- Proficiency in Microsoft Word Excel Outlook Google Docs and Gmail
- Knowledge of another language in addition to English is preferred
- Must possess a TWIC Card (Transportation Workers Identification Card) or be able to obtain one
- Must have open availability. Weekends are a must.
About Us:
City Experiences passion is to provide amazing experiences on land and water. Our 40year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If youre an enthusiastic team player who thrives in an environment where communication creativity and cooperation are encouraged this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences mission vision values and operating principles. By creating a company culture that puts RESPECT at its core we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EQUAL OPPORTUNITY EMPLOYER:
The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices including but not limited to selection hiring promotion transfer and compensation to all qualified applicants and employees without regard to age race color national origin sex sexual orientation religion handicap or disability pregnancy service member status citizenship status or any other category protected by federal state or local law.
Additionally we encourage all qualified applicants including those with past arrest or conviction records to apply.The Companyparticipates in the EVerify program in certain locations.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
