Partners eCare Cutover Manager PMO

Bachelors Degree is required
5 years of experience in analysis or project coordination is required
Experience in planning and leading largescale meetings facilitation and presentation is required
Experience in relationship management at the Executive level is required
Deployment experience is preferred
Experience within a healthcare environment and Ambulatory Practice is preferred
Experience in Healthcare Operations is a plus

Skills Abilities and Competencies Required
Strong project management skills
Detail oriented and has the ability to organize and structure issues/problems into solutions
Strong analytical problemsolving skills written and verbal
Commitment to high quality service attention to detail and ability to manage multiple projects simultaneously
Excellent problem identification analysis and solving skills
Effective working in a teamoriented and collaborative environment
Proven ability to interact with clients in a positive and responsive manner
Excellent verbal & written communication organization time management and interpersonal skills
Experience tracking and communicating project status plans issues timelines and action items
Must be excited about creating new services and proud to contribute to the companys success
Meeting management and presentation skills
Strong PC skills required knowledge of PC applications e.g. Microsoft Office Suite MS Project and Visio
Ability to supervise small focused teams
Ability to build a strong team environment

Working Conditions
Cubicle/Office environment
Required to travel to various Partners entities
Expected to work during core business hours however this position does require working beyond standard core hours leading up to the cutover and go live event and during post live support in order to meet expectations.

Supervisory Responsibility
No direct reports but must be able to manage and supervise small focused teams and the indirect resources who are participating in project.

Partners HealthCare is an Equal Opportunity Employer & byembracing diverse skills perspectives and ideas we choose to lead. Allqualified applicants will receive consideration for employment without regardto racecolor religious creed national origin sex age gender identity disabilitysexual orientation military service genetic information and/or other statusprotected under law.

About Us
As a notforprofit organization Partners HealthCare is committed to supporting patient care research teaching and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital Partners HealthCare supports a complete continuum of care including community and specialty hospitals a managed care organization a physician network community health centers home care and other healthrelated entities. Several of our hospitals are teaching affiliates of Harvard Medical School and our system is a national leader in biomedical research.

Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.

General Overview
Incumbent will report to the Partners eCare Enterprise PMO Director. As part of the Partners eCare initiative to develop and implement an integrated electronic health information system at all institutions across the Partners HealthCare network this positions work responsibilities include managing daytoday activities for cutover planning and event at multiple entity sites; management of small to medium projects and/or subprojects; and support the leadership and project teams associated with these projects. In addition complete assignments as part of the Program Management Office. The position includes regular interaction with Senior and Mid Level Management as well as staff within Partners eCare program.

Job Description
The Cutover Manager manages all aspects of cutover and golive support planning and including detailed consolidated work plan executing dryruns command center logistics and postlive enduser issue triage support strategy.

S/he manages the completion of the projects and will perform a variety of tasks including preparing documents arranging meetings setting deadlines assigning responsibilities and monitoring and summarizing progress of the project. The Cutover Manager may be responsible for more than one project at a time related to the Partners eCare program which will require some of the following responsibilities:

Coordinates planning and logistics of activities related to cutover event planning and at multiple entity sites
Works with Epic and with the Application Teams to guide the development and of cutover approach work plans at the resource and task level
Coordinates with client teams 30 to develop compile and refine detailed cutover work plans ensuring task level detail
Coordinates with other application and Project integration team leaders as required to ensure activities of one team do not adversely impact activities of another team
Prepares attends and leads individual team and crossteam work plan meetings and tracks status
Accountable for communicating activities and timelines within and across teams
Organizes and presents cutover approach updates and status to key internal and external stakeholders including executive leadership
Develops dryrun and golive strategy including event planning and strategy
Organizes dryrun event planning and activities
Works with the Application Teams and the Enterprise PMO Director to drive Command Center planning and
Develops communication and escalation plan for cutover status communication; conduct status calls and other communication during dryrun and golive events
Drives Golive cutover event planning activities
Drives Post golive event planning and activities if needed
Develops staffing plan with project and entity resources for dryruns and golive events
Manages the cutover consultant & analysts to maintain status of integrated Cutover Plan during pre cutover and post golive
Updates weekly cutover dashboard including progress critical issues and planned activities
Ensures tasks completion time and reports status to Enterprise PMO Director
Schedules and chairs team meetings to discuss team and project related activities issues changes and communication
Identifies and communicates to the Enterprise PMO Director any issues/problems/delays that may adversely impact the project
Ensures quality of deliverables
Ensures project team decisions are made in a timely fashion
Uses the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.

Detailed Job Description

The Cutover Manager runs project(s) and develops associated materials to drive project(s) to completion. .

Planning and problemsolving

Responsible for planning the project in order to accomplish its goals and/or produce the products required within certain constraints such as time cost and agreed project goals and objectives.
Continuously monitor progress in terms of the status of the plan
Anticipate and catch deviations from a plan or schedule and keep all participants and stakeholders informed.
Identify and escalate potential and actual issues and risks suggesting corrective action to project leadership.
Communication
Articulate the project goals communicate effectively in group one on one meetings to help teams to drive to decisions
Must be courteous and polite in written and oral communication and be able to get ideas across in a nonconfrontational manner

Team Coordination

May work directly with the team members or with their team leaders to estimate effort plan activities and negotiate consensus among individual team members on their appointed tasks.
Create spreadsheets analysis or other appropriate tools to assist the team or initiatives to completion
May need to be experienced in providing a team with direction and vision including motivating people to perform listening providing feedback recognizing strengths and providing challenges.

Organizational Tasks & Documentation
Will generate many types of documents including current state future state data analysis
May need to create a structure for project documentation and remain conscientious in using it and ensuring that a history of decisions made is maintained.
Risk Management
Processes changes via established change control process
Monitors internal and external factors throughout project plan. Evaluates impact of risks or changes on project plan.
Alerts Cutover Lead/Manager of any risks jeopardizing the of the project. Participates in the analysis of risks and develops recommendations for mitigation of risks