Business | Birla Paints |
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Function | Customer Experience |
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Locations | Mumbai Pune Bangalore Kolkata Hyderabad Chennai Delhi Ahmedabad Lucknow Jaipur |
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Role | Territory Executive Painter Academy |
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Reports to | Area Sales Manager Painter Partnership Painter Academy |
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No. of Emp | 20 |
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Education Qualification |
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B.SC (Chemistry)/Diploma in Paints |
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Work Experience |
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56 years Of Experience in Paint Industry |
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Conducted Training programmes for painters & contractors |
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Skilled with onsite Painting / application |
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Good knowledge in textures & paint application |
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S. No | Goal | Key Result Area | Actions / Deployment |
1 | Product Validation & application technique development | Coordinate with development & marketing team | Product validation at academy using different application tools & techniques |
Help marketing team for new design development |
Pattern & shade customisation as per PS team requirement |
2 | Community Engagement | Relationship Management with Contractors/ Painters | Relationship Management with 100150 contractors/ painters in the area for getting market information on new development & new product arrivals |
Help TSM PP to run painter meets (new product demo) |
3 | Product Training | Coordination with applicators and contractors for training sessions at the painter academies | Product Training of TSMs/painters/ Evolve the Training Tracker |
SP painter training at academies as well as on site training |
4 | Complaint Handling & Technical Support | Technical Inspection at customer sites help TSM PS for complaint resolving on site Support for the channel sales teams) | Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites |
Help painters PS team to resolve complaints give solutions for resolving on site issues |
Compensation on Product failure / reworks to be approved by supervisor Product feedback to be shared with R&D. |
5 | Focus Product Establishment | Site Sampling | Concept Testing Sampling of new products with painter community for validation. Support to TSM PP for sampling |
Demo of new techniques & product application in painter shop meets |
Report of the trials to be shared with the respective ASM PA/PP. |
6 | Reports | Trackers Monthly & weekly basis | Product trial reports |
Complaint site reports |
Training tracker on site & academy |