Manager - Air CoE
Manager - Air CoE
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Salary Not Disclosed
1 Vacancy
Job Description
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics. Together lets sail towards a brighter more sustainable future with Maersk.
What We offer:
This is an exciting career opportunity in an international challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers society and for each other.
Key Responsibilities
People Engagement: Establishing and developing effective people and process leadership employee engagement and talent pipeline to develop the right capabilities to prepare the organization for the future.
Stakeholder Management: Effective & structured collaboration with the center and Maersk front office stakeholders in different countries transformation functional product teams finance teams and program management teams.
Continuous Improvement: Make sure the performance review structure is in place. Identify process gaps root causes and be actively involved in working on improvements to key processes to improve the KPIs and service levels ensuring timely delivery and proactive notification to the customer.
Ensuring the overall Global Service Centre scope of services to achieve the KPI targets and exceed end customer experience.
Ability to problem solve and recommend appropriate courses of action creating value for the customer.
Transformation: Responsible for ensuring adherence to migrations framework by aligning with the service catalogue and contributing towards achieving successful transitions during CargoWise implementation and other platform changes as per the plan for general freight forwarding operations.
Drive Standardization to improve process efficacy to ensure optimal capacity utilization.
Regular volume productivity and capacity utilization reviews with the teams.
Strengthen Air capability within the team
Drive improvement and standardization projects.
Education & Experience
Graduate degree from a university with a degree in logistics and international trade.
Minimum of 10 years in general freight forwarding with at least 23 years of experience managing team leaders.
Handson experience in business process management and business analytics.
Experience working in a global business environment including cultural aspects.
Proven customer management experience and exposure to senior leadership processes.
Key Skills
Handson experience in business process management.
Passionate about driving customer experience and client centricity.
A strong desire for continuous improvement and discipline of selflearning.
Proven strong eye for detail on reports and ensures data integrity.
Leadership skills to lead motivate and engage team members.
Capacity to handle change stay open to different ideas and support positive changes.
Drive for results conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition. Lives the cultural amplifiers of Focus Simplicity and Teamwork.
Excellent command of spoken and written English.
Good communication and interpersonal skills with the ability to build strong working relationships.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Employment Type
Full-Time
