Manager Benefits Services
Manager Benefits Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Posting Description
MANAGER BENEFITS SERVICES Human Resources to manage and mentor two senior benefits specialists a client service team and a Tuition Assistance Specialist with the objective of delivering high quality service in response to phone email or inperson inquiries from approximately 20000 members of the MIT community (employees retirees former employees internal business partners etc.. Allocate resources to ensure adequate coverage at all times; resolve benefit issue escalations across all benefits; ensure accurate benefit enrollment transactions; report quarterly on activity levels client satisfaction and trends; administer the Tuition Assistance Plan ensuring compliance with the IRS regulations; identify technology or process improvements to enhance customer service or efficiency; support open enrollment system testing. Coordinate with Associate Director Health and Welfare the Director Benefits and the Director Communications on all broadbased communications to the MIT community and major benefit change initiatives; partner with the Associate Director on vendor management plan revisions and management of projects such as the total compensation statement; coordinate with Human Resource Information Technology and other departments to maintain data standards and security; provide tactical advice and counsel on revisions to benefit plan design policy and operations as appropriate.
Job Requirements
REQUIRED: Bachelors degree and minimum of five years of management experience in Human Resources with a focus on employee benefits; deep knowledge of HR/Benefits systems with an understanding of how benefits eligibility and plan provisions are reflected in these systems; experience working with SAP or cloud ERP systems such as Workday or Oracle Cloud; demonstrated ability to make strategic and tactical contributions on crossfunctional teams in a complex and collaborative environment; demonstrated organizational communication and leadership skills; excellent customer service and decisionmaking skills; proficiency in Microsoft Office software; attention to detail. PREFERRED: advanced degree or relevant professional certifications.Job #2450010
This is a threeyear term position.
10/9/2024
Required Experience:
Manager
Employment Type
Full-Time
