Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Service Representative Starting salary 25100; depending on hours skills and experience.
In this role you will be providing telephone support to our customers processing and servicing their home insurance policies gathering the correct information professionally and efficiently.
You will take time to understand the needs of our customers by answering a variety of calls building rapport and tailoring the product to suit their needs.
You will need to be capable of utilising a range of systems simultaneously and work in a dynamic team. We flex hours and working patterns to suit our customers business and you.
We offer smart working with a minimum requirement of 50 from the office (you will be required to attend training for 5 weeks Mon Fri 94.30 from our Maxim Park officeML1 4WQ.
Following completion of your training period you will be required to work a mixture of shifts rotating 8am8pm MondayFriday 8am6pm on Saturdays and 10am4pm on Sundays.
Please note this job role is not sponsorable under the Home Office points based system.
Skills and experience were looking for:
A great phone manner with the ability to build rapport and show empathy with strong communication listening and questioning skills
Passionate about delivering brilliant customer service i.e. someone who takes pride in producing a high standard of work and putting the customer first
Ability to work in a fastpaced environment with the ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone
Someone who embraces and supports change matched with the ability to share ideas and suggestions to improve our customers journey and is passionate to learn and selfdevelop
Proficient typing & IT Skills
What youll get for this role:
Our purpose with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary of 25100 (based on 35 hours) rising to 25400 following completion of training and going live.
Step pay progression gives you the flexibility to grow in your role at your own pace with a salary range of 25100 to 28500
Bonus opportunity 6%of annual salary Actual amount depends on your performance and Avivas.
Generous pension scheme Aviva will contribute up to 14 depending on what you put in.
25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
Make your money go further Up to 40%discount on Aviva products and other retailer discounts
Up to 1200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earn scheme
Brilliantly supportive policies including parental and carers leave
Flexible benefits to suit you includingsustainability options such as cycle to work
Make a difference be part of our Aviva Communities and use your 3paid volunteering days to help others
We take yourwellbeing seriously with lots of support and tools
Due to this being a role in scope for Insurance Distribution Directive (IDD) it is a prerequisite that you are not currently bankrupt and do not have an unspent conviction for a serious criminal offence in applying for this role you are certifying that you satisfy both of these requirements.
Aviva is for everyone:
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50 of their time in our offices every week combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please email
Required Experience:
Unclear Seniority
Employment Type
Full Time
