Account Manager

In this role you will specifically support our SportsEngine platform as an Account Manager supporting MidMarket Soccer clients. As a strong team player you will be responsible for providing unparalleled service to our existing customer base. Specifically focusing on renewals product/feature addons increasing customer engagement and securing customer referrals. 

Job Duties

• Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
• Assist customers with the setup and activation of their account. Build strong consultative strategic relationships with customers that result in business growth
• Confidently ask discovery questions to fully understand needs/wants of each account
• Encourage the increase of product usage and revenue growth from each account
• Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
• Respond to all inbound sales and service inquiries/requests from current clients in timely manner
• Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
• Foster a team atmosphere support your teammates and share lessons learned 
• Maintain accurate daily record of sales activity using Salesforce
• Meet and/or exceed department metrics and goals
• Assist Regional Manager with projects related to outreach finance data and/or product related efforts
• Assist new team members with training and platform/process knowledge
• Own key projects and set the standard by leading by example
• Discern and report financial data for platform related performance metrics drive behaviors and adoption within the team
• Other duties as assigned

Qualifications :

Basic Qualifications

• Willingness to travel on a semiregular basis to engage with partners & customers
• Strong written and telephone skills required
• 2 years experience in sales account management and/or customer service
• Strong work ethic to effectively manage your time to drive growth within your territory
• Demonstrated multitasking abilities with consistent and timely followthrough

Desired Qualifications

• College degree or equivalent experience
• Strive for honesty transparency and accurate communication always over deliver
• Able to exercise independent judgment while taking great pride in your work
• Empathetic solutions oriented and a true passion to service customers
• Ability to embrace change and thrive in situations where there is no paved path
• Sales experience within software (SaaS) or webbased applications is preferred
• Experience using salesforce or similar CRM system is preferred
• A selfstarter and problem solver a team player
• Strong knowledge of the sports landscape and sport specific to this role

Additional Requirements 

• Willingness to travel and work on weekends with short notice

• Hybrid: This position has been designated as hybrid generally contributing from the Minneapolis office a minimum of three days per week. 
  
  This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. 
  
  Compensation: $56000 Base 43 Sales Incentive Comp target 

Additional Information :

As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to

Remote Work :

No

Employment Type :

Fulltime