Support Team Leader
Support Team Leader
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Job Description
Job Title TeamLeader
Minimum Qualification Graduate
Years of Experience 3 to 5 Years of Banking Domain Call Center Experience
Job Responsibility
To ensure that the daily and monthly sales targets are met
Analyze various reports to enhance productivity and conversions
Ensureteammeets and exceed Stipulated Timelines and Service level Agreements.
Achieve KPI and productivity targets for theteam
DO KRA management and reporting
Prepare and submit periodicTeamperformance reports.
Call handling to develop first hand sensing of customer pulse and manage irate customers. Audit Calls and identify the training requirements of eachTeamMember.
Motivating eachTeamMember guiding monitoring their performance and implementing corrective actions as required.
To ensure that at no point in time theteamlacks supervision.
TeamLeads are responsible for staff retention
Attending call calibrations with quality and trainingteam.
Preparing monthly TL review to gauge individual andteams performance.
Client interaction as and when required; incorporate feedback into the system.
Give timely & real time feedback with a view towards improving Operational and individual efficiency Absenteeism and attrition management
Contribute to adding value to the engagement
Scheduled regular coaching and feedback
Monitor and maintain quality of interaction with customers.
Skills Required Working knowledge of MS Office and Computers
Dialler and Data Management
Quick learning of new products and processes
TeamManagement and Client Management
Communication Skills Good
Presentation skills
MIS knowledge
Coaching and feedback skills
Sal Offered 3.5Lpa
Cab Provided by the company
Alternative Saturday off.
Interest kindly share your portfolio to or WhatsApp
Required Experience:
Manager
Employment Type
Full-Time
