Staff Inbound Product Manager - Service Bridge
Staff Inbound Product Manager - Service Bridge
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Job Description
Team
ServiceNows Technology industry is hyperfocused on building innovative products that enable technology providers to deliver seamless experiences to their enterprise customers. This manifests itself in our product strategy through industry differentiation with our Sales and Order Management Customer Service Service Bridge and Success Management applications.
As a team we are a passionate group of product managers who drive product vision define customer needs and requirements and collaborate with our worldclass peers in engineering and design to deliver these new innovative solutions.
Our goal is to build products that drive automation lower cost of ownership and that elevate the domains of sales and order service delivery and success management to new standards.
Role
We are looking for a Staff Inbound Product Manager to drive our technology provider industry products in our Hyderabad office. In this role you will be responsible to help define capabilities from concept to delivery and ensure that they align with market trends and customer needs. You will work closely with engineering design research and many other crossfunctional teams to build these capabilities that positively differentiate our products.
What you get to do in this role:
- Work with product leadership to translate strategy into product capabilities and features and then manage them through the product lifecycle
- Collaborate with researchers and designers to define validate and test innovative product ideas.
- Engage with customers to gather feedback validate concepts and identify opportunities.
- Create feature plans storyboards and wireframes to communicate product requirements to design and development teams.
- Collaborate with engineering on release management addressing risks and dependencies.
- Work with sales marketing services and support teams to ensure successful product releases and adoption.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- A bachelors degree in computer science business or a related field
- 10 years of experience with 5 years in product management for Enterprise SaaS products.
- Strong understanding of and interest in working with technology providers
- Working knowledge of integration and ebonding technologies and approaches
- Working knowledge of generative AI and its ability to transform experiences and operations
- Preferrable experience using administrating or developing on the ServiceNow platform
- Excellent communication skills with experience presenting to large audiences and executive leadership
- Experience working directly with customers sales and engineering teams in a global setting
- The discipline to focus on highimpact activities (i.e. being good at saying no or not now)
- Must enjoy working in a collaborative environment
- High energy selfstarter with a growth mindset
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
