Engagement Manager - Hawaii
Engagement Manager - Hawaii
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$ 113850 - 168188
1 Vacancy
Job Description
Engagement Manager Hawaii
Location: Oahu Hawaii
Scales Public Sector customer base is growing rapidly and you will be on the front lines of ensuring that these customers become passionate lifelong Scale partners. As a member of our Public Sector Delivery team you own the account plan manage daytoday for customers and ensure an incredible customer experience. You are the ultimate allrounder a hybrid customer success and technical program manager. Day to day you will manage the customer relationship deliver AI/ML solutions use data to refine processes align internal resources and triage customer issues. All of this serves an ultimate goal of delivering outsized value in supporting our national security customers AI/ML objectives.
You have a bias toward finding not just oneoff solutions but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of managing active customers in addition to driving renewals and supporting sales teams in managing upsells. You are naturally empathetic and excel at building longterm relationships through diligent problemsolving and thoughtful strategic discussions.
You will:
- Manage customer relationships from the executive to the end user
- Oversee onboarding and successful implementation of your accounts
- Lead a crossfunctional project team to exceed the customers AI/ML objectives
- Manage the longterm health of the customer base by identifying and preempting areas of risk or concern
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
- Partner with clients to understand operational issues and advocate for their fixes with Scale engineers
- Work directly with customers engineering teams and end users answering questions and addressing issues with use of our products and solutions
We have a diverse team with a variety of skill sets many have:
- A technical background (education or professional experience with computer science economics statistics engineering)
- A proven track record in B2B clientfacing roles and expanding client relationships
- Prior experience owning the technical implementation of solutions to the government
Must haves:
- An active Top Secret security clearance (required)
- Willingness to travel at least 25 of the time
- A basic understanding of the ML Operations process
- Great crossfunctional experience and collaborative ability
- Excellent verbal and written communication skills
- A track record of structured analyticsdriven problemsolving
- A history of diligence and organization across multiple work streams
- Minimum 3 years of work experience with experience in a customerfacing technical program management role in industry professional services engagement management or in government
Compensation packages at Scale for eligible roles include base salary equity and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position determined by work location and additional factors including jobrelated skills experience interview performance and relevant education or training. Scale employees in eligible roles are also granted equity based compensation subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process and confirm whether the hired role will be eligible for equity grant. Youll also receive benefits including but not limited to: Comprehensive health dental and vision coverage retirement benefits a learning and development stipend and generous PTO. Additionally this role may be eligible for additional benefits such as a commuter stipend.
The base salary range for this fulltime position in the location of St. Louis is:
$113850 $168188 USD
PLEASE NOTE:Our policy requires a 90day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry and our team is transforming how organizations build and deploy AI. Our products power the worlds most advanced LLMs generative models and computer vision models. We are trusted by generative AI companies such as OpenAI Meta and Microsoft government agencies like the U.S. Army and U.S. Air Force and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.
We comply with the United States Department of Labors Pay Transparency provision.
PLEASE NOTE: We collect retain and use personal data for our professional business purposes including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants needs provide our services and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our for additional information.
Required Experience:
Manager
Employment Type
Full Time
