Support Consultant - Energy Components Hybrid Work Schedule

Support Consultant Energy Components

Location: Pune India

Model of Work: Hybrid

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago we built the first software for gas plant accountants. Pipeline operators came next followed by land administrators pumpers and planners. Since 1998 Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloudfirst software data standards and integration. The trusted source of decisionready data for 1800 companies Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information visitquorumsoftware

Be a part of our legacy

Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make datadriven decisions that optimize profitability and growth. Our industryleading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.

Who we are looking for:

Are you excited by challenges Do you enjoy working in a fastpaced international and dynamic environment Then now is the time to join Quorum Software a rapidly growing company and industry leader in oil & gas transformation.

What You Will Do:

• Involved in providing EC Level 2 Application Software Support and responsible for Incident Service Request Change and Problem management
• Responsible to diagnose troubleshoot solve code errors and fix bug issues within the software applications with SLAs
• Understand and assess customers reported issues to determine prioritization
• Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer
• Manage and ensure documentation of assigned incidents including internal and external communications
• Provide mentoring and technical knowledge sharing to junior team members
• Work closely with Continuous Service Manager for process improvement and delivering highquality standards & products
• Maintain strong adherence to Service Level Agreements
• Working flexibly in shift or oncall duty to be able to provide continuous support to customers 24/7
• And other duties as assigned.

What to Bring:

• Candidate must possess at least a bachelors degree Post Graduate Diploma Professional Degree in Information Technology Computer Science Mathematics or equivalent.

• At least 3 year(s) of working experience in delivering EC solution support or solution implementation is required for this position

• Good technical skills in software technologies such as Java Oracle PL/SQL within Linux and Windows environment

• Good experience in writing monitoring and automation scripts using Perl or Shell

• Good technical experience in diagnosing troubleshooting solving code errors and fixing bug issues within the software applications with SLAs

• Experienced in Datacenter & Cloud Infrastructure services (i.e. AWS and Azure) would be added advantage

• Experienced in the ITIL Concepts of IT Service Management and how it applies to IT Customer Support Ticket Resolutions and Escalations

• Experienced in using IT Service Management Tools (ServiceNOW Salesforce JIRA etc) to manage Customer Service Management engagements.

• Good analytical problemsolving skills to resolve issues as well as providing shortterm and longterm solutions

• Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply

• Proficient in communicating to stakeholders in English.

• A team player and enjoy working in a multicultural environment

Additional Details

• Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.

Quorum Diversity Statement:At Quorum we are committed to fostering cultivating and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us stay with us and do their best work. With a diverse team of employees we grow and learn better together. The collective sum of the individual differences life experiences knowledge innovation selfexpression and talent that our employees invest in their work represents not only part of our culture but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race gender sexual orientation age religion ethnicity national origin ability neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin ancestry veteran status disability genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department