Change Manager - Applied Behavioural Science Insights

Please be advised this is a 12 month fixed term contract to start ASAP.

Job Overview

As a Change Manager in Clifford Chances Applied Behavioural Science / Insights Hub you will design and deliver targeted behaviour change initiatives across the firm in alignment with our global priorities including (but not limited to) Data and AI.

Guided by behavioural science and proven change management methodologies you will ensure that peoplecentred change is successfully delivered fostering a culture of continuous improvement and measurable outcomes.

In this role you will build strong alignment across delivery teams stakeholders and leadership to cultivate engagement at all levels. Your work will align to the firms global priorities spanning data AI and broader strategic initiatives delivering meaningful adoption and sustainable impact.

The candidate will need experience in delivering global and targeted behaviour change projects / workstreams with some experience working across technology AI and/or data transformations.

Who you will work with

You will be part of the global Change Management function reporting to the Senior Change Lead Applied Behavioural Science / Insights. You will engage with other senior change leads working on major change initiatives within Clifford Chance in order to ensure alignment and to foster a culture of innovation creativity and collective excellence.

In addition you will partner closely with diverse stakeholders including partners legal teams and business professionals across different regions and offices to build understanding of and advocacy for the change within these communities.

As part of the Global Change Management function you will help build change capability and a change mindset across the firm and will embed and evolve the firms Transformation Framework through the projects that you deliver.

What you will be responsible for

You will work with the Change Lead to design and deliver change strategies and plans that deliver business outcomes drive positive sentiment and ultimately deliver highlevels of behaviour adoption across a range of projects / workstreams.

Shape and Implement Change Strategies

• Develop and execute change plans that incorporate behavioural science principles to shift mindsets reduce resistance and foster adoption of target behaviours new ways of working and/or technology

• Advise on potential risks resistance and opportunities proactively designing interventions that address issues and contribute to a highperformance culture

• Contribute to the evolution of the firmwide change management methodology and actively participate in the Community of Practice

Stakeholder Engagement and Alignment 

• Engage leadership and key stakeholders across the firm to ensure a consistent application of our behaviour adoption approach

• Act as a trusted advisor embedding and sustaining change across major workstreams and strategic initiatives

• Ensure alignment with other change initiatives at Clifford Chance

What you will do

Deliver Targeted Behaviour Change Initiatives

Design and deliver complex change projects / workstreams following our behaviour adoption approach as applicable including:

• Conducting current state assessments to gather and analyse qualitative and quantitative data to diagnose cultural risks and identify root causes of resistance

• Designing and developing interventions for sustainable behavioural change often requiring cocreation with crossfunctional teams

• Piloting and refining these interventions (e.g. through A/B testing) before scaling across teams functions or geographies

Monitor and Report on Behaviour Maturity

• Develop and maintain dashboards or frameworks to measure progress in culture engagement and behaviour adoption

• Provide insights and recommendations to project teams using data to demonstrate the tangible outcomes of change efforts

Qualifications :

Your experience

• Demonstrable success in delivering change projects or workstreams with a strong behavioural focus and / or peoplecentered change

• Strong understanding of applying behavioural science insights in the workplace and change management frameworks

• Proven capability to engage and influence senior stakeholders in complex collaborative environments

• Experience working in a global matrixed context ideally within professional services or legal firms 

• Strong presentation verbal and written communication skills; able to articulate complex ideas to varied audiences

• Excellent problemsolving and criticalthinking skills with the ability to consider strategic alignment with a predisposition to practical

• Adaptability and resilience when navigating ambiguity consistently focusing on outcomes and value

• Ability to manage competing priorities and operate effectively with limited guidance demonstrating attention to detail and analytical capabilities

• Experience in reporting and providing updates to senior leadership and project teams

• Demonstrable experience of working as part of a broader programme or project team on largescale business transformations exhibiting effective collaboration.

Additional Information :

How we will support you

From your first day with us you will have varied opportunities to continuously grow and develop your skills and knowledge. From formal training informal coaching and mentoring through to skillsbased and technical training and on the job learning.

What we offer including our broad range of benefits and working environment

When you join Clifford Chance you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial wellbeing lifestyle and family friendly benefits. For more information on what we offer specifically in the UK please visit our What We Offer page on our career site. 

Equal Opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age.  This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here
 

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