Onsite Technician 1st 2nd Level Support mwd
Onsite Technician 1st 2nd Level Support mwd
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
- Assist the client with first and second level support on workstations mobility devices
- Assist with infrastructures (installations replacement change relocation removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad iPhone) in case of software incidents
- Provide support of inventory units (monitors local printers local scanners and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts inventory prepare for installation install and ensure feedback to customers
- Always demonstrate excellent customer service
Qualifications :
Technical/Business Skills
- Good technical knowledge of workplace environment and enduser services: Windows environment Office 2016 and 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory.
- Monitoring and reporting of the production environment (dashboards KPIs).
- Monitoring and improvement of procedures and documentation.
- Basic knowledge of Apple environment (iPhone).
- Incident and request processing (ITIL ticket tracking).
- IT Support experience in a large enterprise environment.
Essential experience/skills
- At least 3 years of onsite support and customer care is required.
- Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit.
- Motivation and real desire to improve and learn.
- Organized able to work independently pragmatic and handson approach.
- Spoken languages: English (fluent) Dutch (fluent) French is a plus
- Strong oral and writing skills adapted to a professional environment.
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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