Technical Support Analyst 3 (Onsite)
Technical Support Analyst 3 (Onsite)
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Job Description
Job Title: Technical Support Analyst 3 (Onsite)
Location: Warrenton VA
Duration: 12 Months
Job Description:
The Client Need a skilled Desktop/Technical Support Technician to support the Veterans Care Center which is a medical facility that is being stood up. The site will host about 200 IT devices (desktops laptops phones printers mobile phones). The Candidate will assist the client IT Management with integration management and support of the Information Technology program plus support some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems.
This position requires the following skills:
- Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments including network protocols and concepts (TCP/IP DNS DHCP etc.)
- Expert working knowledge and experience with E-mail application installation administration troubleshooting and training (Google Suite PST files calendaring distribution lists etc.)
- Basic experience with IT inventory control ticketing system and reporting.
- Resolve network and infrastructure issues.
- Set up configure manage and troubleshoot routers switches and wireless access points.
- Resolve issues related to desktop and laptop PC hardware desktop software general application troubleshooting mobile devices and various telephone systems.
- Identify security vulnerabilities and report security incidents promptly.
- Track end-user support activities through the ticketing system.
- Monitor network and computer systems performance.
- Coach and manage daily duties of the contracted on-site engineer.
- Own reliable transportation. The agency will reimburse them for all travel expenses directly.
Required Skills:
- Proficient knowledge of installing troubleshooting administering Windows Operating System Microsoft O365 Microsoft Edge Google Chrome all IT assets.
- Document any changes to systems update training and system documentation and create new procedures to solutions and issues and problems.
- A clean driving record and dependable transportation is required for occasional light travel to satellite offices utilizing your personal vehicle.
- Perform other duties as assigned.
- Good understanding of Network and IT security..
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses good organization and time management skills.
- Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
Skills:
Skill
Required / Desired
Amount
of Experience
Basic knowledge on setup configuration and maintenance of PC desktops laptops and related peripheral devices (printers scanners etc.) and networking
Required
3
Years
Basic knowledge of supporting Windows Operating System Microsoft Office suite Internet Web Browsers Anti-Virus Software and various software.
Required
3
Years
Basic knowledge with setup configuration and troubleshooting of mobile devices.
Required
3
Years
Basic experience with the setup and support for IT presentations utilizing equipment and software.
Required
3
Years
Basic experience with IT inventory control and reporting.
Required
3
Years
Basic experience with IT staff training via in person or electronic media.
Required
3
Years
Basic experience with analog and digital phone configuration and troubleshooting.
Required
3
Years
Working knowledge and experience with computer application installation administration and training.
Required
3
Years
Possesses professional and courteous attitude with customers team members and support vendors; and has the ability to communicate clearly and effectively with each.
Required
3
Years
Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
Required
3
Years
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
Required
3
Years
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing sitting reaching lifting walking bending and climbing.
Required
3
Years
Must have the McAfee Anti-Virus Software Adobe Acrobat and other commercial business software products to be considered. Pls highlight on resume
Required
3
Years
Employment Type
Full-time
