IT Support Technician Bilingual
IT Support Technician Bilingual
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Job Description
Make a difference in a growing innovative mental health organization and centre of excellence in peoplecentered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
We have a rare hybrid work opportunity for a fulltime IT Support Technician working both from home and from our downtown Montreal office.
What youll be doing:
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems hardware and software faults correcting and replacing parts as needed
- Provide remote support via phone email and remote diagnostics tools
- Manage and setup Active Directory users Exchange users and VPN users
- Create and manage service requests and document reported issues using JIRA Service Desk ensuring timely resolution to user satisfaction
- Create and maintain documentation for software installation configuration and support procedures
- Assist with supporting Microsoft Windows servers and applications including Microsoft Exchange Active Directory application servers and file servers
- Some travel to remote offices may be required
What were looking for:
- Minimum 12 years of experience in IT operations and/or a combination of education training and coop experience
- Thorough understanding of Microsoft Windows Operating Systems Server Operating Systems Microsoft Office Suite Office 365 VMware JIRA Service Desk Bomgar and video conferencing applications
- Solid experience with PC hardware SonicWall Aruba wireless networking Aruba and Dell switches Mitel phones mobile phones HP printers and MFP devices
- Degree or diploma in Information Technology
- Excellent verbal and written communication skills
- Bilingual (English/French)
- Ability to work collaboratively on IT projects with multidisciplinary team members
- Demonstrated success delivering seamless customer service to both internal and external stakeholders
- Ability to work independently and contribute actively to team objectives
- Strong organizational and time management skills
- Ability to integrate sustainability into IT operations
- Accountability and responsibility for actions and decisions
As part of our commitment to the health and safety of our patients staff and community from COVID19 subject to any accommodation required by applicable human rights legislation Homewood Health requires that all staff have received all required doses of a COVID19 vaccine approved by Health Canada.
Why work with us
Homewood Health is Canadas largest and leading service provider for medically focused evidencebased treatment of mental health and addiction disorders. Our organizational culture values service excellence integrity collaboration and innovation. Our people make a difference!
As an equal opportunity employer Homewood Health is committed to employment accessibility diversity equity and inclusion. For this reason we encourage applications from members of equityseeking groups including women racialized and indigenous communities persons with disabilities and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health and be part of a diverse team helping Canadians live healthier more productive and fulfilling lives.
Required Experience:
IC
Employment Type
Full-Time
