To Ensure SLA Delivery for each process To Ensure quality of files processed by the Operations team are within the specified guidelines Achieve Service To Sales Numbers To Ensure all cash management services at the branch are delivered Achieve Service Related TAT & specific deliverables like Generating Tokens FTR TAT etc Data Analysis & Sharing of best practices with team Ensuring Implementation of Policies & processes Coordination with various HO / Cross functional departments & providing feedback Recruiting and manpower forecast & planning Ensuring highest levels of employee relationship motivation & engagement To drive results & high levels of employee Satisfaction Vendor management (CPV Agencies) Ensuring Compliance & Integrity within the area/region To Support all New Initiatives & functional Projects of the Function
Required Qualifications and Experience
Should have 34 years experience and minimum 1 years managing branch operations Should be a post graduate preferably Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Selfmotivated and a selfstarter
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