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The IT Support role involves handling more complex technical issues within a Windows environment providing indepth troubleshooting and supporting advanced system administration tasks.
Key Responsibilities
Tasks
Manage and resolve incidents including complex hardware software and network issues.
Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.
Resolve advanced Windows operating system issues including system crashes blue screens and software conflicts.
User access administration
Providing access to users as per the process defined
Maintenance of Active Directory security groups for managing access permission on file shares
Managing MSExchange email distribution lists
Providing/Removing access to engineering tools
Ticket handling through SMT (Remedy) or any ticketing tool & documentation
System Administration:
Manage and troubleshoot issues related to Windows Server including Active Directory DNS DHCP and Group Policy.
Perform advanced tasks such as system imaging software deployment and virtual machine management.
Oversee backup and recovery procedures to ensure data integrity and availability.
Implement and manage security measures including antivirus patch management and encryption.
Documentation and Reporting:
Maintain thorough documentation of technical issues resolutions and procedures for future reference.
Generate reports on incident trends system performance and user satisfaction to identify areas for improvement.
Collaborate with Level 1 support and other IT teams to improve overall service delivery.
Preferred Relevant certifications such as MCP ITIL concepts
Qualifications :
Bachelors degree in Computer Science Information Technology or a related field preferred.
Additional Information :
Internal Note to Bosch Team Replacement an existing LPM resource
Remote Work :
No
Employment Type :
Fulltime
Full-time