drjobs ITSSenior Associate

ITSSenior Associate

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1 Vacancy
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Job Location drjobs

Coimbatore - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The IT Support role involves handling more complex technical issues within a Windows environment providing indepth troubleshooting and supporting advanced system administration tasks.

Key Responsibilities

  • Tasks

    • Manage and resolve incidents including complex hardware software and network issues.

    • Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.

    • Resolve advanced Windows operating system issues including system crashes blue screens and software conflicts.

    • User access administration

    •  

      Providing access to users as per the process defined

    • Maintenance of Active Directory security groups for managing access permission on file shares

    • Managing MSExchange email distribution lists

    • Providing/Removing access to engineering tools

    • Ticket handling through SMT (Remedy) or any ticketing tool & documentation

  • System Administration:

    • Manage and troubleshoot issues related to Windows Server including Active Directory DNS DHCP and Group Policy.

    • Perform advanced tasks such as system imaging software deployment and virtual machine management.

    • Oversee backup and recovery procedures to ensure data integrity and availability.

    • Implement and manage security measures including antivirus patch management and encryption.

  • Documentation and Reporting:

    • Maintain thorough documentation of technical issues resolutions and procedures for future reference.

    • Generate reports on incident trends system performance and user satisfaction to identify areas for improvement.

    • Collaborate with Level 1 support and other IT teams to improve overall service delivery.

 

  • Preferred Relevant certifications such as MCP ITIL concepts


Qualifications :

Bachelors degree in Computer Science Information Technology or a related field preferred.


Additional Information :

Internal Note to Bosch Team Replacement an existing LPM resource


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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