Field Application Engineer
Field Application Engineer
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$ 90000 - 110000
1 Vacancy
Job Description
Not just a job but a career
Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18000 employees work in over 60 countries with one corporate mission to coinnovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.
Overview
Yokogawa is a global leader in the Test and Measurement (T&M) industry providing precision instruments for research development and test of products in the transportation energy and communication industries. Recognized for precision power measurement optical spectrum analysis and highspeed signal capture Yokogawa enables engineers to develop the next generation of innovative product designs.
Objective
As a Remote Application Engineer your primary goal is to elevate the customer and sales teams experience by providing highvalue product and technical application expertise throughout the sales cycle. You will assist regional sales managers and rep sales partners with technical support while also collaborating with marketing teams to develop content for product marketing training and promotional materials. Additionally you will create training resources and lead training sessions maintaining a strong sense of ownership over assigned responsibilities.
Duties / Responsibilities
- Develop deep expertise in our core Yokogawa T&M productspower analyzers optical spectrum analyzers and data acquisition through handson training experimentation and troubleshooting.
- Provide worldclass presales (virtual or inperson demonstrations) and postsales technical support (startup assistance case management and online chat).
- Assist and educate customers on product applications troubleshooting and issue resolution to ensure a high level of satisfaction via case management and online chat.
- Gain subject matter expertise in industry applications that utilize our core T&M products under the mentorship of senior colleagues including senior application engineers product managers and sales engineers.
- Support field activities such as trade shows customer training and applicationintensive customer visits (travel required 14 overnight stays).
- Collaborate with product managers and senior colleagues to create marketing content (white papers application notes demonstration guides product training materials and videos) and develop industryfocused demonstration hardware.
- Take on special projects beyond the standard job scope demonstrating initiative and readiness for advancement within the business unit.
- Develop indepth understanding of internal business processes by assisting customer service and support teams (order entry production control & calibration) with technical inquiries and special orders.
- Maintain clear professional and timely communication with customers sales reps and colleagues through phone email virtual and inperson interactions.
- Lead product training sessions and contribute to marketing content tailored to specific applications and industries.
- Serve as a mentor and role model for Junior Application Engineers leveraging deep technical product and application expertise to guide and train them in resolving complex customer cases.
- Primarily remote with travel required for customer visits sales support and product assistance.
- 2530 travel after completing initial training and demonstrating expertise in the product area.
Qualification:
Must have realworld technical engineering experience.
Must have excellent interpersonal/communicative skills (both written and verbal).
Must convey a professional competent image.
Education:
Bachelors or masters in electrical mechanical optical or equivalent fouryear STEM degree.
Prior Experience:
Preferably 24 years of experience in T&M (either in a role that uses test equipment at a customer company or in a company that manufactures T&M instruments). Any programming and automation experience (using Python VB etc. in T&M industry would be a plus.
Compensation Range: $90000 $110000 Benefits
Yokogawa wants a Diverse Equitable and Inclusive culture. We will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic status. We will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive culture.We will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic status.We will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.
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Employment Type
Full-Time
