Application Support
Application Support
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Job Description
Main tasks:
Following up and solving incidents
Answering user requests
Ensure daily communication & data quality with production support teams
Comply with ITIL standards and Securities Services rules.
Change/Problem management
Efficiency of the solution applied in production to solve issues
Proper Communications to Operational Users regarding item resolution and status
Internal Global Communication between APS IT Client teams
The right application of SLA and fulfil APS IT duties
Sharing your expertise and knowledge with the team
Applying the rules and the procedures
Avoiding recurring incidents Become after trainings expertSMEwith MFT software and Estars) to provide a high level of functional support
Raise change requests to the vendor ensure the follow up of issues until the delivery of patch corrections
Ensure daytoday quality of service of live applications to endusers by:
- Resolving incidents
- Answering user requests
- Monitoring production environments
- Developing a good understanding of the existing application (functional and technical)
- Ensure daily communication & transition with teams from other time zones.
- Definition of Alerts to monitor production.
- Identify recurring Issues and service Request and define action plans to reduce them.
Qualifications :
Technical skills:
OS configuration for servers instances (UNIX Windows Linux) (Mandatory)
Hardware setup and troubleshooting (Mandatory)
Scripting experience (Mandatory)
CFT (Mandatory Intermediary level)
Backup and restore (Mandatory)
EXCEL (Mandatory Intermediary level)
Oracle SQL / PLSQL ACCESS (Mandatory)
Experience and ability to perform technical analysis identify impacts (functional/technical) (Mandatory)
Soft Skills:
Team Spirit (Expert)
Communication Skills (Expert)
Work with Pressure (Expert)
Engagement(Expert)
Decision taking (Expert)
Language Skills:
English (Expert)
French (Plus) (Desirable)
This position implies participation in planed technical validations during weekend and to work on Bank Holidays.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
