Resident Service Coordinator
Resident Service Coordinator
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Job Description
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate company offering expertise in property management investment management development and construction services in institutionalquality rental housing logistics and life sciences sectors. Headquartered in Charleston South Carolina Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America Europe South America and the AsiaPacific region. Greystar is the largest operator of apartments in the United States manages more thanunits/beds globally and has a robust institutional investment management platform comprised of more than $78 billion of assets under management including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of worldclass service in the rental residential real estate business. To learn more visit www.greystar.
JOB DESCRIPTION SUMMARY
The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants current tenants and property staff by utilizing indepth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.JOB DESCRIPTION
KEY RESPONSIBILITIES:
- Coordinates all resident functions and activities including orienting residents to the property as well as assists with utility setup and deliverance of packages and package claim reminders.
- Develops and publishes property newsletter which includes planned events resident services and advertisements.
- Handles resident issues including neighbor disputes maintenance repairs and resident requests. Prepares incident reports pertaining specifically to resident issues in accordance with Company standards.
- Schedules activity center or clubhouse rentals maintains the contract on any such rental and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents such as movie rentals books and games.
- Processes work orders for the maintenance department ensures they are completed timely and accurately and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
- Inspects buildings and grounds to ensure safety and cleanliness and alerts maintenance to items that need to be repaired.
BASIC KNOWLEDGE & QUALIFICATIONS:
- Demonstrated ability to read write and communicate effectively to prepare and explain data to team members.
- Demonstrated proficiency in word processing spreadsheet property management (Yardi or One Site) and database management programs in order to complete required reports.
- Demonstrated mathematical skills necessary to add subtract multiply and divide numbers decimals and fractions and calculate percentages in order to complete financial records budgets and other fiscal reporting information.
- High School diploma GED or an employment history that demonstrates a customer service background sufficient to resolve customer complaints and issues and complete documents and reports.
- Incumbents must have valid drivers license to operate a golf cart on property.
TRAVEL / PHYSICAL DEMANDS:
- Rare or occasional travel may be required to attend business meetings training programs or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
- Incumbents must be able to view computer screens and other electronic equipment paper reports and journals for extended periods of time where visual strain may result.
- Incumbents must be able to push pull lift carry or maneuver weights of up to 4.5 kilrograms independently and 11.4 kilograms with assistance.
- Must be able to work a flexible work schedule which may include weekends and/or holidays.
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Required Experience:
IC
Employment Type
Full-Time
