Customer Services Associate Technical Support Associate

Are you looking to start your career in customer service working with cuttingedge software and technology Join IRIS Software as a Customer Services Associate or Customer Enablement Associate and become part of a supportive team dedicated to helping customers get the most out of our products.

If you have a passion for problemsolving excellent communication skills and a desire to develop thesearethe perfect opportunitiesto gain valuable experience and grow with us. No prior work experience is necessary we provide full training and support!

What Will YouBe Doing

Customer Services Associate

• Respond to customer queries via phone email and live chat ensuring a friendly and professional approach.
• Log and track customer issues ensuring accurate records in the CRM system.
• Investigate and resolve common queries using available resources aiming for firstcontact resolution.
• Escalate complex issues to the 2nd Line Support team when necessary.
• Maintain customer satisfaction and contribute to team performance targets including quality and Net Promoter Score (NPS).
• Participate in knowledgesharing training and process improvements.
• Ensure compliance with data protection and company policies.

Customer Enablement Associate 12month FTC)

• Provide outstanding customer support via phone email and live chat.
• Assist customers with technical queries account coordination and software navigation.
• Build strong relationships with clients ensuring they get the most out of their IRIS products.
• Conduct online meetings and presentations to help customers optimise their use of our software.
• Support website population and redesign projects liaising with developers to ensure highquality outcomes.
• Identify and suggest opportunities for customers to enhance their experience with our software.
• Maintain a professional and customerfocused approach ensuring all queries are handled efficiently.

What Are WeLooking For

Were seeking individuals who are enthusiastic about customer service and eager to learn. Youll thrive in theseroles if you have:

• Strong communication skills both written and verbal.
• A customerfocused approach with a friendly and professional manner.
• Problemsolving ability and a proactive approach to challenges.
• The ability to work as part of a team while also managing tasks independently.
• Good organisation and time management skills to handle multiple queries effectively.

While not essential the following would be advantageous:

• Alevels (or equivalent) in a relevant subject.
• Experience in a customerfacing or telephonebased role.
• An understanding of accountancy HR payroll or education sectors.
• Familiarity with Google Drive HubSpot or CRM systems.
• Experience delivering presentations or training.

Why Apply

• Full training and support to help you succeed and develop your skills.
• Opportunities for career progression within a leading software company.
• A supportive and collaborative team environment.
• Hybrid working options (subject to role requirements).
• A competitive salary and benefits package.

Application Process

1 Apply Online Submit your CV and complete a short application.

2 Online Assessments Showcase your skills in a structured way.

3 Initial Interview A short video call with our Talent Team via Microsoft Teams.

4 Group Assessment Day Join us in our Manchester office for interactive activities on Thursday 20March 2025.

Ready to launch your career in customer service Apply today and become part of a team that values innovation teamwork and customer excellence!

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18 of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these missioncritical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative marketleading and highperforming company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.