Assistant Vice President Customer Service
Assistant Vice President Customer Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Assistant Vice President Customer Service
We are looking for someone who will be responsible for leading the overall operations of a customer service vertical ensuring the performance is optimally handled for the business.
Responsibilities
- Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimised. Partner with the BD Solutioning Sales team on Commercials pricing winning deals
- To ensure the personal development of the team members
- Drive Process improvement in the process and continuously plan for process performance
- Anticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities
- Review process performance and report out performance dashboards
- Ensure adherence to SLAs as agreed for the respective processes
- Regular liaison with the business contact points
Qualifications we seek in you!
Minimum Qualifications / Skills
- Any Graduate
- Experience in leading large teams
- Prior Customer Management exposure is important
- A keen knack towards problem solving
- Excellent Communication skills
Preferred Qualifications/ Skills
- GB Certified
- Experience in handling B2B processes
- Experience in leading an email customer service process
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at www.genpact and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
